Activation Problems

[Lloyd McFarlin]

I started out with my troubleshooting with this link:  

 

However, many of those steps don't seem to apply to at least the current version of the software.  I ran into this state by doing as follows:

I installed the V2 apps on my Mac (14" MacBook Pro, M1 Max, 32 GB RAM, 2 TB SSD).

I purchased the V2 license in Affinity Photo V2 and tried to associate it with my account to use across devices.  I incorrectly chose to create a new account.  I entered my email address and was alerted that I already have an account.  At this point, I was stuck.  There's no way in the UI to go back and choose an existing account, instead.  After closing the window, Affinity Photo V2 remains activated but unassociated with any account.  The other software products (Publisher V2 and Designer V2) offer a "Restore Purchases" plain text item in the initial startup window but this truly appears to be plain text.  It's not clickable.

I tried purchasing the V2 license again from Affinity Publisher V2 and I was able to correctly associate my account and share it with Designer V2.  However, I did pay twice.  There was just no other way around this and Apple has rejected my request for a refund of the original Photo V2 Universal license.  It seems like the activation UI flows in these products need some quick analysis and some defect fixing.  I'm willing to just call the extra $99.99 a loss but it definitely leaves a bad taste.

 

 

 

Edited December 14, 2022 by Lloyd McFarlin

[jmwellborn]

@Lloyd McFarlin  Have you been able to resolve this issue?  I see that it was posted in Desktop Questions.  If you still have the issue, could you post in the Forum section, Customer Service, Accounts and Purchasing?  I know they have been completely swamped, but someone should be able to help you there.  

[Lloyd McFarlin]

I resolved it by paying the in-app purchase multiple times.  I had hoped that Apple would refund the extra but no luck.  I’m not happy about it but, at this point, I’m calling it my loss and giving up on it.