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Posted

Hello,

I am very stumped by this, I try to use the designer persona within publisher but I keep recieving this :image.png.663e8f5b62cd2c023e281976684f8409.png

 

I have both designer 2 and photo 2 installed. I have been using all 3 software all day long yesterday, but publisher cannot detect the other two licenses. Any help on this would be great. Here is what I have done so far.

  1. Opened all 3 software
  2. Confirmed my account is logged in to all 3
  3. Restarted my software and computer.

I am also unable to send files from one software to another in 2.0. The options to "Edit it" are grayed out

image.png.7d287babfd91238f30a44fcc976313a8.png

Posted

Is perhaps Publisher at version 2.0.3 and Photo and Designer are still on 2.0.0? There was a mistake made today releasing the update too early.

Mac Pro (Late 2013) Mac OS 12.7.6 
Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

Posted

I wonder if you need to reset some of your user data. Hold control when you start up (assuming windows). I suspect Reset Account Data might be what you want. But back up assets, macros etc first. The Serif guys are a bit busy so it may take a while to hear from them.

Posted
23 minutes ago, RichardMH said:

Hold control when you start up (assuming windows).

It's the same key for Macs.

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

Posted

If you confirm that all three are at 2.0.0 then you might need to deactivate V2, and Activate again. You can deactivate from the Account screen, I think.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

Posted

Also, if you're on Windows, please make sure you installed all three by running the MSIX files directly, rather than using one of the unsupported alternative ways that some users have described in the forums.

And if you're on macOS, please make sure all three are actually installed, rather than "running" from the DMG files.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

  • 1 month later...
Posted
15 minutes ago, Mo Nika said:

Has this been solved? If yes - how?
Because I have the same problem.

Please tell us which version of the apps & what OS you are using, & if you are certain you have correctly installed all 3 apps & run each of them at least once.

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

  • Staff
Posted

@Mo Nika

Welcome to the Serif Affinity forums :)

2.0.3 makes an attempt to find the other applications without the need to register the license with Serif, so I'm pleased that your problem has been resolved by the update 

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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