HafelJ Posted December 14, 2022 Posted December 14, 2022 Hello, I am very stumped by this, I try to use the designer persona within publisher but I keep recieving this : I have both designer 2 and photo 2 installed. I have been using all 3 software all day long yesterday, but publisher cannot detect the other two licenses. Any help on this would be great. Here is what I have done so far. Opened all 3 software Confirmed my account is logged in to all 3 Restarted my software and computer. I am also unable to send files from one software to another in 2.0. The options to "Edit it" are grayed out Quote
Old Bruce Posted December 14, 2022 Posted December 14, 2022 Is perhaps Publisher at version 2.0.3 and Photo and Designer are still on 2.0.0? There was a mistake made today releasing the update too early. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
RichardMH Posted December 14, 2022 Posted December 14, 2022 I wonder if you need to reset some of your user data. Hold control when you start up (assuming windows). I suspect Reset Account Data might be what you want. But back up assets, macros etc first. The Serif guys are a bit busy so it may take a while to hear from them. Quote
R C-R Posted December 14, 2022 Posted December 14, 2022 23 minutes ago, RichardMH said: Hold control when you start up (assuming windows). It's the same key for Macs. Quote All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
walt.farrell Posted December 14, 2022 Posted December 14, 2022 If you confirm that all three are at 2.0.0 then you might need to deactivate V2, and Activate again. You can deactivate from the Account screen, I think. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
walt.farrell Posted December 15, 2022 Posted December 15, 2022 Also, if you're on Windows, please make sure you installed all three by running the MSIX files directly, rather than using one of the unsupported alternative ways that some users have described in the forums. And if you're on macOS, please make sure all three are actually installed, rather than "running" from the DMG files. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Mo Nika Posted January 21, 2023 Posted January 21, 2023 Has this been solved? If yes - how? Because I have the same problem. Quote
Mo Nika Posted January 21, 2023 Posted January 21, 2023 Ah. sorry, update to V2.0.3 solved it. Patrick Connor 1 Quote
R C-R Posted January 21, 2023 Posted January 21, 2023 15 minutes ago, Mo Nika said: Has this been solved? If yes - how? Because I have the same problem. Please tell us which version of the apps & what OS you are using, & if you are certain you have correctly installed all 3 apps & run each of them at least once. Quote All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Staff Patrick Connor Posted January 21, 2023 Staff Posted January 21, 2023 @Mo Nika Welcome to the Serif Affinity forums 2.0.3 makes an attempt to find the other applications without the need to register the license with Serif, so I'm pleased that your problem has been resolved by the update Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
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