altpersonas Posted December 12, 2022 Share Posted December 12, 2022 Hi folks! My free trial was about to run out on the Affinity v2 suite and I wanted to upgrade to the full universal license, however when I tried to put my card details in it continues to tell me Quote We’re sorry but something went wrong while placing your order. If you continue to see this message, please contact our customer support operatives who will be able to assist you further. I tried this on two browsers, Chrome and Firefox, and with my adblocker off on both attempts to make sure that wasn't the issue. I mistakenly put in the wrong security code from my card when I first tried to use it, and after correcting it it still gives that error no matter what I try. Did an incorrect security code block my card from being used or something? I tried looking for a customer service number but could only find links to contact them on Twitter and Facebook, and I currently don't have either so I have no way to contact support. Many thanks all Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted December 12, 2022 Staff Share Posted December 12, 2022 Hi @altpersonas, welcome to the Affinity forum. Our payment gateway does not currently accept Discover cards from within the US or Canada, so if you are in either of those countries that will be the reason why. You could apply the card to a PayPal account and purchased via the PayPal option on our site. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
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