saraaaaa Posted December 11, 2022 Share Posted December 11, 2022 I'm extremely frustrated. I am using the free trial and at this point will not be buying it but hoping someone has a fix. I downloaded and installed it and was able to use it a couple times now it will not open at all, I have gotten to the sign in and past the buy or continue trial but then nothing, it flat out won't open. I also can't create a desktop shortcut or anything?! Please someone tell me how to fix this! Quote Link to comment Share on other sites More sharing options...
RichardMH Posted December 11, 2022 Share Posted December 11, 2022 If you hold control when you start it, you can reset your data. Maybe see if that works. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 11, 2022 Share Posted December 11, 2022 11 hours ago, saraaaaa said: but then nothing, it flat out won't open Is it running, if you look in Task Manager? Or has it crashed? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
saraaaaa Posted December 12, 2022 Author Share Posted December 12, 2022 15 hours ago, walt.farrell said: Is it running, if you look in Task Manager? Or has it crashed? It is not. Quote Link to comment Share on other sites More sharing options...
saraaaaa Posted December 12, 2022 Author Share Posted December 12, 2022 20 hours ago, RichardMH said: If you hold control when you start it, you can reset your data. Maybe see if that works. Still nothing. Today it won't even start to open. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 12, 2022 Share Posted December 12, 2022 Are you getting crash reports? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
saraaaaa Posted December 12, 2022 Author Share Posted December 12, 2022 I just checked, no there are no crash reports. I have emailed support and waiting to hear back. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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