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Shape builder operations crash Designer to the OS


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I'm finding that Shape Builder operations frequently crash my Designer 2.0 system out to the OS (Windows 10).

Hopefully you can repeat the problem:

  1. Open the attached file.
  2. Select the Inks and Shapes layer.
  3. Click the Shape Builder tool.
  4. Start building shapes. For example, I just built shapes to try to make one shape out of the right arm and to attempt to add the circles into the pants where they intersect. 

Anecdotally I have the impression that if I reboot the PC, I can resume work for a little while longer than if I just start up Designer again. Memory leak, perhaps?

lucy drawing.afdesign

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  • 1 month later...
  • Staff

Hi @Kurt,

Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here.

I can confirm I have been able to replicate multiple crashes with your file here and therefore I am getting this logged with our developers now.

Our apologies for any inconveniences in the meantime due to this! 

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  • 3 months later...
  • Staff

The issue "User file - Shape Builder crash on undo, crash when selecting groups in the Layers Studio, crash when creating a new shape" (REF: AFD-6304) has been fixed by the developers in internal build "".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

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  • Staff

Hi @walddys,

Sorry to see you're having trouble.

Firstly, this thread is a report when using the Shape Builder Tool, which does not appear to be used in your recording at all.

Secondly, the above reported issue has been fixed in the beta version (2.1) whereas in your recording you are using version 2.0.4, where the bug has not been addressed.

I'd recommend downloading and trying the beta version as outlined in the below link, to see if your issue has been resolved - 

If not, please create a new post in the following section of the forums, to report this to our team - as I don't currently see any relevance to the thread you have posted in.


Many thanks in advance :)

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