tgra Posted December 8, 2022 Share Posted December 8, 2022 I am unable to log into my account. On lodging a support ticket I get the following instructions (after a long wait) - screen snap enclosed - which, as far as I can determine require me to log into my account before I can activate. Is there something I am not understanding here? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 8, 2022 Share Posted December 8, 2022 4 hours ago, tgra said: I am unable to log into my account. First question: do you have an account at the Affinity Store? Have you purchased from Serif at the Affinity Store in the past, or downloaded free content from the Store? If so, you should be able to login at https://affinity.store/account using the email address for that account and the password for it. Note: The Affinity Store account and the Affinity Forums accounts are separate. You may have one of them, or both. They may use the same email and password, or different ones. If you purchased from the Apple Store or the Microsoft Store, and you do not yet have an Affinity Store account, then you will need to say that you don't have an account, and set up a new one. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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