brandon_phillips Posted December 7, 2022 Share Posted December 7, 2022 I've been trying to access the pixabay and pexels stock images supposedly available from the affinity collection. I've clicked the 'I understand' to the terms and conditions and absolutely nothing happens. Have been searching the forums looking for anyone having the same problem but couldnt seem to find anyone. Help!! Quote Link to comment Share on other sites More sharing options...
brandon_phillips Posted December 7, 2022 Author Share Posted December 7, 2022 Nope. Nothing works. That's the problem. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 7, 2022 Share Posted December 7, 2022 6 minutes ago, brandon_phillips said: Nope. Nothing works. That's the problem. Sometimes one or both stock sites simply don't work for some users. What OS do you use, Brandon? Do you have any firewalls active that might prevent the access? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
brandon_phillips Posted December 7, 2022 Author Share Posted December 7, 2022 I'm working from my laptop which has 64 bit OS windows 10 pro. And there's no firewalls active that should impact this that I can see. Not too sure what I'd be looking for in that regard anyway Quote Link to comment Share on other sites More sharing options...
brandon_phillips Posted December 7, 2022 Author Share Posted December 7, 2022 I am connected to the internet. Have tried everything that I could think of get past the T&C's. Even tried downloading affinity collection on my desktop and still had the same issue which leads me to believe that the problem isnt with my OS or firewall as the laptop and desktop are running different versions of both Quote Link to comment Share on other sites More sharing options...
brandon_phillips Posted December 7, 2022 Author Share Posted December 7, 2022 Nope. I do the exact same thing and i get a brief flash of a loading spiral then it disappears and am left with no results. Quote Link to comment Share on other sites More sharing options...
brandon_phillips Posted December 7, 2022 Author Share Posted December 7, 2022 snip.mp4 Quote Link to comment Share on other sites More sharing options...
brandon_phillips Posted December 7, 2022 Author Share Posted December 7, 2022 here's what happens Quote Link to comment Share on other sites More sharing options...
brandon_phillips Posted December 7, 2022 Author Share Posted December 7, 2022 Might be right. Very strange. Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 7, 2022 Share Posted December 7, 2022 After you type in your search phrase, did you tap the Return or Enter key to start the search? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
brandon_phillips Posted December 7, 2022 Author Share Posted December 7, 2022 Yes I pressed enter. If you look again closely you can see a loading circle appear for half a second. Just doesn’t go any further Quote Link to comment Share on other sites More sharing options...
brandon_phillips Posted December 7, 2022 Author Share Posted December 7, 2022 1 minute ago, N.P.M. said: A new subscription is due? What subscription? Purchased Affinity on a one-time-one-payment deal. 300 or so for the pack. But even then, I purchased it within the past month so nothing would have expired. Quote Link to comment Share on other sites More sharing options...
debraspicher Posted December 7, 2022 Share Posted December 7, 2022 @brandon_phillips I did the same thing as you. It did load for me. There's no "enter" or "OK" button (bad UX, imo). It's just as you showed, except, in my case it loaded results. So I wonder, if this might be a firewall issue? Does your My Account (top right) area load content, etc fine into the program? This guy: The irony is, if I unclick the accept TOS, etc, it still works... lol Works on both Pexels and pixabay... but I do not have the vector checkbox like you do... Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 7, 2022 Share Posted December 7, 2022 5 minutes ago, debraspicher said: Works on both Pexels and pixabay... but I do not have the vector checkbox like you do... Only Pixabay has the vector search option. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
debraspicher Posted December 7, 2022 Share Posted December 7, 2022 6 minutes ago, N.P.M. said: You must join @R C-R to go to the same optician😝 Seems reasonable to rule it out before blaming developers... 3 minutes ago, R C-R said: Only Pixabay has the vector search option. Must be only in Designer/etc (this is Photo)... or I'm forsaken Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 7, 2022 Share Posted December 7, 2022 3 minutes ago, debraspicher said: Must be only in Designer/etc Yes, only in AD. debraspicher 1 Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
debraspicher Posted December 7, 2022 Share Posted December 7, 2022 This is where UX would've been key. Hey, I didn't load the window because... "Could not connect" "Didn't feel like it", etc. Versus circle of endless support requests. Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 7, 2022 Share Posted December 7, 2022 10 minutes ago, debraspicher said: This is where UX would've been key. Hey, I didn't load the window because... "Could not connect" "Didn't feel like it", etc. Versus circle of endless support requests. As I understand it, the UI is provided by APIs from the stock sites so there may be nothing Serif can do to change how it works. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
debraspicher Posted December 8, 2022 Share Posted December 8, 2022 3 minutes ago, R C-R said: As I understand it, the UI is provided by APIs from the stock sites so there may be nothing Serif can do to change how it works. API should return a result and if it doesn't, that can be handled in code. Also, the momentary circle suggests it was handled or an error was returned. Otherwise, why show the circle at all?... Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 8, 2022 Share Posted December 8, 2022 10 minutes ago, debraspicher said: API should return a result and if it doesn't, that can be handled in code. Typically, I would expect connection issues to be handled by the OS, not the app... Ignore that. The explanation is more complicated but I cannot find a reference to it now, so maybe one of the staff can say more about how this works. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
AlainP Posted December 8, 2022 Share Posted December 8, 2022 @brandon_phillips did you try to go to those sites with your web browser? Pexels Pixabay Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
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