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Posted

I've been trying to access the pixabay and pexels stock images supposedly available from the affinity collection. I've clicked the 'I understand' to the terms and conditions and absolutely nothing happens. Have been searching the forums looking for anyone having the same problem but couldnt seem to find anyone. Help!!

image.png.4f2b029493937db03dcfab5602054ef1.png

Posted
6 minutes ago, brandon_phillips said:

Nope. Nothing works. That's the problem. 

Sometimes one or both stock sites simply don't work for some users.

What OS do you use, Brandon? Do you have any firewalls active that might prevent the access?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

Posted

I am connected to the internet. Have tried everything that I could think of get past the T&C's. Even tried downloading affinity collection on my desktop and still had the same issue which leads me to believe that the problem isnt with my OS or firewall as the laptop and desktop are running different versions of both

Posted

After you type in your search phrase, did you tap the Return or Enter key to start the search?

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

Posted
1 minute ago, N.P.M. said:

A new subscription is due?

What subscription? Purchased Affinity on a one-time-one-payment deal. 300 or so for the pack. But even then, I purchased it within the past month so nothing would have expired.

Posted

@brandon_phillips I did the same thing as you. It did load for me. There's no "enter" or "OK" button (bad UX, imo). It's just as you showed, except, in my case it loaded results. So I wonder, if this might be a firewall issue? Does your My Account (top right) area load content, etc fine into the program?

This guy:

image.png.68922630e9d68b80a6dc91f3b108b082.png

The irony is, if I unclick the accept TOS, etc, it still works... lol
Works on both Pexels and pixabay... but I do not have the vector checkbox like you do...

2212007_oh-you.gif.89708cc85e92fea675e8b408eba1e646.gif

Posted
5 minutes ago, debraspicher said:

Works on both Pexels and pixabay... but I do not have the vector checkbox like you do...

Only Pixabay has the vector search option.

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

Posted
6 minutes ago, N.P.M. said:

You must join @R C-R to go to the same optician😝

 

 

 

Seems reasonable to rule it out before blaming developers...

3 minutes ago, R C-R said:

Only Pixabay has the vector search option.

Must be only in Designer/etc (this is Photo)... or I'm forsaken

image.png.b9df7957c5e9a9489217df31a57531ec.png

Posted
3 minutes ago, debraspicher said:

Must be only in Designer/etc

Yes, only in AD.

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

Posted
10 minutes ago, debraspicher said:

This is where UX would've been key. Hey, I didn't load the window because... "Could not connect" "Didn't feel like it", etc. Versus circle of endless support requests.

As I understand it, the UI is provided by APIs from the stock sites so there may be nothing Serif can do to change how it works.

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

Posted
3 minutes ago, R C-R said:

As I understand it, the UI is provided by APIs from the stock sites so there may be nothing Serif can do to change how it works.

API should return a result and if it doesn't, that can be handled in code. Also, the momentary circle suggests it was handled or an error was returned. Otherwise, why show the circle at all?...

Posted
10 minutes ago, debraspicher said:

API should return a result and if it doesn't, that can be handled in code.

Typically, I would expect connection issues to be handled by the OS, not the app...

Ignore that. The explanation is more complicated but I cannot find a reference to it now, so maybe one of the staff can say more about how this works.

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

Posted

@brandon_phillips did you try to go to those sites with your web browser?

Pexels

Pixabay

 

 

-- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060
-- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1
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