Stock Photos terms and conditions 'I understand' button not working.

[brandon_phillips]

I've been trying to access the pixabay and pexels stock images supposedly available from the affinity collection. I've clicked the 'I understand' to the terms and conditions and absolutely nothing happens. Have been searching the forums looking for anyone having the same problem but couldnt seem to find anyone. Help!!

[brandon_phillips]

Nope. Nothing works. That's the problem. 

[walt.farrell]

6 minutes ago, brandon_phillips said:

Nope. Nothing works. That's the problem. 

Sometimes one or both stock sites simply don't work for some users.

What OS do you use, Brandon? Do you have any firewalls active that might prevent the access?

[brandon_phillips]

I'm working from my laptop which has 64 bit OS windows 10 pro. And there's no firewalls active that should impact this that I can see. Not too sure what I'd be looking for in that regard anyway 

[brandon_phillips]

I am connected to the internet. Have tried everything that I could think of get past the T&C's. Even tried downloading affinity collection on my desktop and still had the same issue which leads me to believe that the problem isnt with my OS or firewall as the laptop and desktop are running different versions of both

[brandon_phillips]

Nope. I do the exact same thing and i get a brief flash of a loading spiral then it disappears and am left with no results. 

[brandon_phillips]

[brandon_phillips]

here's what happens

 

[brandon_phillips]

Might be right. Very strange.

[R C-R]

After you type in your search phrase, did you tap the Return or Enter key to start the search?

[brandon_phillips]

Yes I pressed enter. If you look again closely you can see a loading circle appear for half a second. Just doesn’t go any further 

[brandon_phillips]

1 minute ago, N.P.M. said:

A new subscription is due?

What subscription? Purchased Affinity on a one-time-one-payment deal. 300 or so for the pack. But even then, I purchased it within the past month so nothing would have expired.

[debraspicher]

@brandon_phillips I did the same thing as you. It did load for me. There's no "enter" or "OK" button (bad UX, imo). It's just as you showed, except, in my case it loaded results. So I wonder, if this might be a firewall issue? Does your My Account (top right) area load content, etc fine into the program?

This guy:



The irony is, if I unclick the accept TOS, etc, it still works... lol
Works on both Pexels and pixabay... but I do not have the vector checkbox like you do...

[R C-R]

5 minutes ago, debraspicher said:

Works on both Pexels and pixabay... but I do not have the vector checkbox like you do...

Only Pixabay has the vector search option.

[debraspicher]

6 minutes ago, N.P.M. said:

You must join @R C-R to go to the same optician😝

 

 

 

Seems reasonable to rule it out before blaming developers...

3 minutes ago, R C-R said:

Only Pixabay has the vector search option.

Must be only in Designer/etc (this is Photo)... or I'm forsaken

[R C-R]

3 minutes ago, debraspicher said:

Must be only in Designer/etc

Yes, only in AD.

[debraspicher]

This is where UX would've been key. Hey, I didn't load the window because... "Could not connect" "Didn't feel like it", etc. Versus circle of endless support requests.

[R C-R]

10 minutes ago, debraspicher said:

This is where UX would've been key. Hey, I didn't load the window because... "Could not connect" "Didn't feel like it", etc. Versus circle of endless support requests.

As I understand it, the UI is provided by APIs from the stock sites so there may be nothing Serif can do to change how it works.

[debraspicher]

3 minutes ago, R C-R said:

As I understand it, the UI is provided by APIs from the stock sites so there may be nothing Serif can do to change how it works.

API should return a result and if it doesn't, that can be handled in code. Also, the momentary circle suggests it was handled or an error was returned. Otherwise, why show the circle at all?...

[R C-R]

10 minutes ago, debraspicher said:

API should return a result and if it doesn't, that can be handled in code.

Typically, I would expect connection issues to be handled by the OS, not the app...

Ignore that. The explanation is more complicated but I cannot find a reference to it now, so maybe one of the staff can say more about how this works.

[AlainP]

@brandon_phillips did you try to go to those sites with your web browser?

Pexels

Pixabay