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Too much crashes in Affinity Photo V1 :(


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I have this problem for long time, but this time is too much !¬†ūüė≠

I was interested to buy the V2 , but before I saw if you did update of the V1... it seems no.

All started one year ago... maybe more, when I wanted to export to JPEG , it was 90% corrupted pictures saved with white blocks , I had to export 50x my work to finally have normal picture.

This problem is much less after updates.

But the crashes are more and more.

Before it was when I added a lot of elements in the picture, now I just add a little picture, I just change color and... move : and Crash !!!

I open again, I save every 10 seconds and I decide to erase a little part of an element and... crash !!!

Etc... etc...

Sometimes I spend more time to wait the app close after crash (x20) than to create a new photo :/

Is this normal ? I have the last version (I think) : Ver 1.10.6.1665 on windows 10

My PC is not the most powerful but I think good enough (for some softwares for videos I don't have crashes) :

Intel Core i5-7200U CPU @ 2.50GHz   2.71 GHz

SSD 2To and 16 Go Ram

If you can do update or just tell me what I can do to don't have so much crash (is my PC enough ? or Maybe with a i9 it will stop , or with Affinity V2 it will be OK ?)

Thanks for the answer.

Regards :)

Crash 2.jpg

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27 minutes ago, Dj Tal said:

All started one year ago... maybe more, when I wanted to export to JPEG , it was 90% corrupted pictures saved with white blocks , I had to export 50x my work to finally have normal picture.

Welcome to the Serif Affinity forums.

That symptom sounds like you might have Hardware Acceleration (OpenCL) enabled in Photo's Preferences, Performance. If so, try turning it off and see if the files export properly then.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
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Thanks a lot for the answer. I answer just now because... no time to try before yesterday night. And it worked yes !!! :) (I spent 3h00 non stop without any problem)

Well, to be honest I already eared about this famous "Hardware Acceleration" , but I didn't know where to find it on my computer.

I didn't know it was in Affinity Photo¬†ūüėÖ.

Well , in case of someone didn't know I took pictures , it's in french , so if someone who speak in french search too, because this software is very good and maybe some people stopped to use because of this problem  :

Si quelqu'un a déjà eu ce problème : Crash de Affinity photo , a cause d'un filtre , de plusieurs images lors d'un montage , de plusieurs calques, etc...

Alors qu'avant ca ne le faisait pas , c'est peut-être à cause du même problème que j'ai eu : Il faut aller dans

EDITIONS -> PREFERENCES -> PERFORMANCES (le chat) -> [x] Activer l'acceleration matérielle OpenCL -> décocher []

Plus de soucis depuis¬†ūü§ó

Etape 1.jpg

Etape 2.jpg

Etape 3.jpg

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