Windows firing infinitely when printing

[Usuario Antonin]

Hi guys.

She was using version 1 for a year, very happy. With the update to V.2, I am having serious problems using the app. It is not possible to print without dozens of windows appearing that are impossible to stop if it is not forced to quit from the system.

 

Any suggestions or patches to fix this?

Thank you very much.

 

Edited December 6, 2022 by Usuario Antonin

[Chris B]

Hey Usuario Antonin,

I have never seen this before. Can you confirm if this happens on all documents (including a blank one) or specific documents?

Can you kindly translate the message for us? We've used a screen translator but some of the words are cut off so we aren't getting the entire message. It does look like each message is different, though.

[Usuario Antonin]

Hello Chris, thanks for the quick response.
Yes, this happens with any file, I work with several files during the day, and what I do is: save the changes, hit print and force close (because it hangs), I open the program again, open the file and then that's it I can print. But I don't always remember to save before it crashes, and this is a problem and a huge waste of time.

I have reproduced the error again, and I have captured the messages (they come out every 1 second), but they seem to never end. I've only had a few.

The messages say:
Changing "quality" to "normal" (sharp) would cause an irreparable conflict with the selected custom paper. No change will be made.

Changing "specialmode" to "0" would cause an irreparable conflict with the selected custom paper. No change will be made.

Changing "color mode" to "color" would cause an irreparable conflict with the selected custom paper. No change will be made.

and so the rest.

Please note that our printers have not been modified since the Affinity update, always working correctly with version 1. This is an issue that only shows up with version 2.
In fact, today we have gone back to using V1 because this error is very annoying, and we are printing normally and everything works fine in V1.

I'm waiting, thank you very much for your collaboration.

[Chris B]

Thank you for the screenshots. I've just asked development for some advice but whilst we wait, can you let me know if you're using a custom printer profile at all? Something may have changed within the app (as opposed to anything your end) so we need to be ruling out some options.

[Usuario Antonin]

Do you mean do I have special print settings? This is the case with most of my printers, but they already work by default. In the same way if I open the files to work with V1, everything works fine.
We work with 7 printers and each one has a special configuration. Even several depending on the types of paper we use.

Or do you mean if I have a special color profile?

 

thanks

[Chris B]

I was asking about configurations and special profiles. If we can get a screenshot from V1 with your settings we can start from there. V2 seems to be totally obscured by the popups. 

Any info on any potential ICC or OCIO settings you're using will help too. 

[Usuario Antonin]

I understand,
the only special color profile we have is for one of the printers (selected in the screenshot ). It is a printer dedicated to sublimation, and with the default profile we sublimate for black and white, and with the special profile (selected in the second screenshot), we sublimate for color.

Can these screenshots help? let me know if you need other catches.
These screenshots are from V1. But they look the same since V2.

thanks

[Usuario Antonin]

Hello team.
Unfortunately it is not easy to use the latest version of Affinity Photo. With every print we want to make, the software randomly crashes and we lose the data.

I am concerned that we have already overwritten several files with the latest version that we can no longer open with the old version.

We would like a refund, but at the same time we would like to know if we can recover these files from V.2 and open them with V.1.

Thank you.

[Chris B]

I have escalated this to the developers as I am struggling to identify the issue here. 

Any files saved in V2 cannot be loaded into V1 which is why I would quite like to get V2 working for you.

[Chris B]

We've managed to install the driver and get the L3110 to show. Coupled with the .ICC profile in the screenshot we encountered no errors. Development have asked if this issue is reproducible on a new user profile using V2.

I understand you requested a refund but my concern now is opening those files you saved in V2. 

[Usuario Antonin]

thanks for your help.
Now I'm between a rock and a hard place (so to say, at a crossroads) as V2 crash permanently, and current files I can't open with V1. So even with the refund, my problem will be even bigger.

How can I help if you need information about my configuration?

 

thanks

[Usuario Antonin]

From here, tell you that I have eliminated all the printing profiles, to use each printer with its default configuration. And the problem remains the same.

thanks

[Chris B]

I'm sorry to hear that. Did you manage to create a new user on the Mac? If you do and it resolves the issue, we can look at what may be causing it on your main user account. 

[Usuario Antonin]

I'm sorry, I didn't understand.  then I will try to create another user and test the operation.  I will let him know.  Thank you

[Usuario Antonin]

Hi team.
Unfortunately the problem remains the same. when printing, the program it crash and I have to force the exit.
I also need to report another problem that is unusual, but happens at least once a day. And it is that in certain files, when we open them to edit and save changes, the program performs the "save as" action and forces a new file to be created. What we obviously do is overwrite it.
And finally, and this is why we definitively request the refund of the amount paid for the V2, is that we have changed the magic mouse for the MX master 3, and only with Affinity V2 it is impossible to regulate the speed of the pointer (dpi). It's super weird, but it only does it with V2, not even V1 which works perfectly.
I am very sorry to have to request a refund, because I know you do a good job, but the problems make it very difficult to work with it. The files created with V2, we have saved as PSD and then reopened with V1 without problem.
We await confirmation.
thanks for your help.

[Chris B]

Sorry to hear that. I have contacted customer services who should be in touch soon.