New download causing computer crash

[Michael Broadhead]

    I just purchased Affinity Designer yesterday. It downloaded fine and was able to get in and open a new file. But as soon as i start to do anything my whole computer crashes. Every time. Sometimes as soon as I pick the rectangle tool, click and drag... crash. I havent been able to do anything past three or four clicks.

  

    I have a Macbook Pro from 2010 but just installed a Brand new hard drive; the latest version of El Capitan 10.11.3 last month. I did not import anything over so my computer is basically empty; no pictures; nothing.

 

    I have talked to Apple and they seem to think it might be some kind of compatibility issue and said to contact you so here I am. Please help.

[pruus]

i would advise you to delete the programma Affinity. Then do a restart. Then install the programma again in the Store. If the problem persists, try Etrecheck to see if there are other problems. Good luck.

[Leigh]

You could also hold down the CTRL key while launching the app to reset the app back to its defaults. You will be prompted to Clear User Data. Click Select and then Clear Data. See if that improves things. If not then let us know as it should just work.

 

Oh, and welcome to the forums :)

[Michael Broadhead]

Thanks both for responding

 

I have tried to re download 4 different times now. Twice last night and twice early this morning. Nothing changed.

 

I tried holding the ctrl key and cleared the data. This time I was able to put about ten random rectangles and triangles. And I thought great, here we go. I grabbed the corner tool. Click, drag, CRASH.

 

Ive tried calling Apple and Serif and nobody has been able to offer any help except to come here. I dread having to go in to the Genius bar seeing as how the Apple store is possibly the worst place on the planet to spend a day while somebody pokes around in my junk. I own a cabinet shop and might not be the most savvy on a computer but I am not completely new. Ive been using AI for 5 years.

[MEB]

Hi Michael Broadhead,

Welcome to Affinity Forums :)

Can you please attach the crash reports here? It may help to troubleshoot the issue.

Thanks

[Michael Broadhead]

Is this what your looking for? Do you need the whole thing?

 

Panic (system crashes) log:

  Source:    /Library/Logs/DiagnosticReports/Kernel_2016-01-28-142043_Mikes-MacBook-Pro.panic
  Size:    10 KB (10,478 bytes)
  Last Modified:    1/28/16, 2:22 PM
  Recent Contents:    Anonymous UUID:       147634F0-D2B6-051F-48A9-E1AF53C0F299

Thu Jan 28 14:20:39 2016

*** Panic Report ***
panic(cpu 0 caller 0xffffff7fa284dbd5): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff90cac87000 0x0a5480a2, D0, P3/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80b896b0a0 : 0xffffff801f6df792
0xffffff80b896b120 : 0xffffff7fa284dbd5
0xffffff80b896b200 : 0xffffff7fa03ebfa4
0xffffff80b896b2c0 : 0xffffff7fa04b8add
0xffffff80b896b300 : 0xffffff7fa04b8b48
0xffffff80b896b380 : 0xffffff7fa073da23
 

[R C-R]

A kernel panic report indicates more than an application crash -- the kernel is the core of the OS & if it crashes it means something serious is wrong with the OS itself or with the hardware. A 2010 MBP should be able to run the Apple Hardware Test, which might be a good place to start to (hopefully) eliminate hardware problems as the source of these crashes.

[Leigh]

R C-R is correct. This seems to be an issue relating to your hardware. There's a similar thread here on the Apple forum.

[Dale]

Potentially worth checking the "Use only integrated GPU (requires restart)" box in Preferences > Performance.