ian10cc Posted December 5, 2022 Share Posted December 5, 2022 I have today upgraded Affinity Photo on my laptop to version 1.10.6 1665. It will not let me export into any folder - I either get a warning that I need to contact the administrator - that's me - or simply that there's an (unspecified) error. See attached. I have checked permissions and all options are allowed. Everything was fine before the upgrade. I have changed nothing else on the computer. I have rebooted but the problem remains. Glenn тнєgєєкунιρριє 1 Quote Link to comment Share on other sites More sharing options...
Glenn тнєgєєкунιρριє Posted December 14, 2022 Share Posted December 14, 2022 I'm getting either that or a "Cannot save to this location, want to save to Pictures Folder instead?" but when I click yes on that and try to export to that folder, I get the very same question all over again in an endless loop. Sometimes, if I have rebooted the computer, I can get ONE exporting done successfully, but then after that I keep getting the error message again. Luckily, I had Designer so I saved as .afphoto file and opened it in Designer and exported as .png from there, but that's seriously a pain in the arse. Someone, please help us figure this out. Quote Link to comment Share on other sites More sharing options...
Glenn тнєgєєкунιρριє Posted December 22, 2022 Share Posted December 22, 2022 I'm getting either that or a "Cannot save to this location, want to save to Pictures Folder instead?" but when I click yes on that and try to export to that folder, I get the very same question all over again in an endless loop. Sometimes, if I have rebooted the computer, I can get ONE exporting done successfully, but then after that I keep getting the error message again. Luckily, I had Designer so I saved as .afphoto file and opened it in Designer and exported as .png from there, but that's seriously a pain in the arse. Someone, please help us figure this out. EDITed to add: Now I am having the exact same issue with Affinity Designer. These apps are now completely useless to me, as I use them to generate .png artwork for my video editing. And that is exactly what neither Designer or Photo is able to do for me now. Will Serif put out another update for the V1 editions to fix this, or are they only going to focus on the new V2, leaving all of us who thought we had a lifetime of updates coming when we purchased this software? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 22, 2022 Share Posted December 22, 2022 Perhaps you are using Windows Controlled Folder Access, and need to whitelist the application again? Or perhaps something else in your anti-virus or anti-malware setup is preventing it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Glenn тнєgєєкунιρριє Posted December 22, 2022 Share Posted December 22, 2022 8 hours ago, walt.farrell said: Perhaps you are using Windows Controlled Folder Access, and need to whitelist the application again? Or perhaps something else in your anti-virus or anti-malware setup is preventing it. THANK YOU! I found the problem I believe: it was Avast and it's Ransomware Protection. I selected the folders I export to and turned off Avast's protection of them. After that, both Photo and Designer were able to export .png files. So far no pushback from the computer on saving anywhere. or anything. You have no idea how grateful I am for your post. Again, THANK YOU 🙏🙏🙏. You've saved my butt big time! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 22, 2022 Share Posted December 22, 2022 You're welcome. Glad you've got it working. Glenn тнєgєєкунιρριє 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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