Rgriggs Posted December 5, 2022 Share Posted December 5, 2022 I purchased V2 of Affinity Photo, Publisher and Designer after having installed and used V1 of all 3 on the same Windows 10 machine without issue. When attempting to install these new versions, the App installer appears for a moment, appearing to start the process, then blinks out of view with no further action or error messaging. I went through the Troubleshooting install Issues for Affinity V2 without any help. I suspect the trouble revolves around the .msix installation package. I successfully installed the latest V23 Capture One without such issues (does not use the .msix installer). Windows 10 Version 22H2 (OS Build 19045.2251) Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 5, 2022 Share Posted December 5, 2022 1 hour ago, Rgriggs said: I went through the Troubleshooting install Issues for Affinity V2 without any help. Welcome to the Serif Affinity forums. Just to confirm, you mean you've done all the steps in this FAQ already? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Rgriggs Posted December 5, 2022 Author Share Posted December 5, 2022 Device name Envy700 Processor Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz System type 64-bit operating system, x64-based processor Windows 10 Home Version 22H2 Installed on 8/28/2020 OS build 19045.2251 Yes, I went through all the troubleshooting steps. The Event Viewer provided no meaningful input and there were no error messages onscreen. I was not able to run PowerShell. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 5, 2022 Share Posted December 5, 2022 21 minutes ago, Rgriggs said: I was not able to run PowerShell. What happened when you tried? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Rgriggs Posted December 5, 2022 Author Share Posted December 5, 2022 The first time, nothing much happened - this time I received a more verbose reply: Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 5, 2022 Share Posted December 5, 2022 10 minutes ago, Rgriggs said: this time I received a more verbose reply: Just guessing, but perhaps you need to install the dependencies. Instructions in the FAQ: Perhaps the 4th step: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Rgriggs Posted December 5, 2022 Author Share Posted December 5, 2022 Thanks Walt, I believe we have success. I have now successfully installed one of the 3 and will continue with the other 2. Quote Link to comment Share on other sites More sharing options...
Rgriggs Posted December 5, 2022 Author Share Posted December 5, 2022 Yes, all 3 now installed and V1 have been uninstalled. That was the most work installing a program I have experienced in years, but with a bit of nudging from you and some some reading between the lines, success was achieved. Worth the effort, I would say ---Richard Quote Link to comment Share on other sites More sharing options...
PDL Posted December 5, 2022 Share Posted December 5, 2022 (edited) Here is what I get: Thanks for screwing up your program suite. I will use V1 until you produce an MSI installer. I installed the program under my Admin account and my user account and my "normal" User account. I have selected the "Change where new content is saved" switch to the D drive. It still loads to the C drive. Affinity has hosed this release; you should send out an apology to your users and suggest an alternate software suite. I do not expect a response or any relief of this situation. Good Grief. Edited December 5, 2022 by PDL Added more details. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 5, 2022 Share Posted December 5, 2022 1 hour ago, PDL said: Here is what I get: When did you get that? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
PDL Posted December 6, 2022 Share Posted December 6, 2022 I got it when the install process failed to launch Affinity Photo V2. When I went to the Affinity Photo V2 Icon on the installed apps menu - I get this same message. I have uninstalled AP v2 from my system since I can not use it. If - and this is a huge if - AF does come out with a MSI loader I will try it again. Otherwise, I will request a refund. I am not happy; this is just ridiculous. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted February 6, 2023 Staff Share Posted February 6, 2023 Hi @PDL, The Legacy .MSI installers are now available, i've linked a thread below which contains more information on this. Quote Link to comment Share on other sites More sharing options...
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