mikejard Posted December 5, 2022 Share Posted December 5, 2022 Having upgraded to Designer 2, on Mac 12.6, I am having major problems. Some (but not all) files created in Designer 1, cannot be saved after the simplest of actions. The screen freezes at "Save document" and all I can do is Force Quit. The problem is that once a file is opened in Designer 2, I can't open in Designer 1. I've tried re-installing the App but no change. Other files can be opened and worked on OK. At the moment its about 50% of the old files that I've opened where there is a problem. It's all a bit of a nightmare and severely affecting my confidence in Affinity. Mike Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 5, 2022 Author Share Posted December 5, 2022 I've just loaded Affinity 2 on a different laptop. Opened the file and once again I can't save. This is a critical file that I can't open and use, either in Affinity 1 or 2. What can I do? Help! Quote Link to comment Share on other sites More sharing options...
pirks Posted December 8, 2022 Share Posted December 8, 2022 Having the same issue. New file created in Designer 2 after quit save, broke up. Now every time app freezes during saving. Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 12, 2022 Author Share Posted December 12, 2022 The response and silence from Affinity is deafening. Now files created in Affinity Designer 2 are crashing when I try to make changes. And of course I can't open in Designer 1 to fix. Can anyone from Affinity help? It looks like moving to Designer 2 was a big mistake - in terms of both payment and production. What can I do? Apart from go back to Illustrator? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 19, 2022 Staff Share Posted December 19, 2022 Hi both Sorry for the delayed reply. Can you try using the latest beta and see if that's any better please? https://forum.affinity.serif.com/index.php?/forum/15-designer-beta-on-macos/ Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 20, 2022 Author Share Posted December 20, 2022 Thanks. Have downloaded Beta and version 2.03. I can’t open affected files in either version. Here's one of the affected files - can you open? Mike 23CWC Village.afdesign Quote Link to comment Share on other sites More sharing options...
Murfee Posted December 20, 2022 Share Posted December 20, 2022 11 minutes ago, mikejard said: Thanks. Have downloaded Beta and version 2.03. I can’t open affected files in either version. Here's one of the affected files - can you open? Mike 23CWC Village.afdesign 9.97 MB · 0 downloads Hi Mike, I can open & save without any issues, I am on Big Sur The attached has a rectangle added then the file was saved There is a bit of a difference in file sizes, don't know if this might be part of your problem or if the forum software has messed with anything your uploaded file is 9.97 MB, my downloaded & saved versions are 5.8 MB 23CWC Village copy.afdesign Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 20, 2022 Author Share Posted December 20, 2022 Murfee Thanks for trying file. I'm using Montery (12.6) - and can't open the file that you were able to open and change. It's all very confusing and frustrating. It used to just work. Now I'm in a bit of a death spiral. Quote Link to comment Share on other sites More sharing options...
Murfee Posted December 20, 2022 Share Posted December 20, 2022 2 minutes ago, mikejard said: Murfee Thanks for trying file. I'm using Montery (12.6) - and can't open the file that you were able to open and change. It's all very confusing and frustrating. It used to just work. Now I'm in a bit of a death spiral. I know this might sound a bit odd...have you rebooted your Mac, can often fix some weird problems Gabe 1 Quote Link to comment Share on other sites More sharing options...
Murfee Posted December 20, 2022 Share Posted December 20, 2022 Another thing you could check if a reboot doesn't work is your Mac Preferences, check in Privacy that the Affinity Apps have access to your files & folders Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 20, 2022 Author Share Posted December 20, 2022 All tried - many times - including resetting PRAM. Most of the files I try to open are legacy files. In both Affinity 2 and Affinity Beta, it says that 1 document is loading - but it just hangs, requiring a force quit. I'm struggling.... Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 20, 2022 Author Share Posted December 20, 2022 When I try to quit I get this message, so have to Force quit. Quote Link to comment Share on other sites More sharing options...
Murfee Posted December 20, 2022 Share Posted December 20, 2022 4 minutes ago, mikejard said: I'm struggling.... I feel for you but doubt I can help further, I suppose you have tried uninstalling V2, reboot then reinstall Could it be trying to open a file that it no longer has access to, possibly on an external drive. Try going into Preferences General & making sure that reopen documents on startup is not ticked Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 20, 2022 Author Share Posted December 20, 2022 Thanks for all the help - much appreciated. For an uninstall do you know if there are certain files (other than the app) that need to be removed? Quote Link to comment Share on other sites More sharing options...
Murfee Posted December 20, 2022 Share Posted December 20, 2022 1 minute ago, mikejard said: Thanks for all the help - much appreciated. For an uninstall do you know if there are certain files (other than the app) that need to be removed? I don't but @Gabe will It will help if you add where you bought the App from, Mac App Store or direct from Serif Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 20, 2022 Staff Share Posted December 20, 2022 Where are those files loaded from? internal storage? Cloud? Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 20, 2022 Author Share Posted December 20, 2022 All from internal storage. Have just uninstalled Designer, rebooted Mac, reinstalled latest Designer - and it still refuses to open problem files, including the one opened OK by Murfee. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 20, 2022 Staff Share Posted December 20, 2022 Can you try creating a new user profile on your mac and see if that's fine? I wonder if it's a permission error of some sort. Murfee 1 Quote Link to comment Share on other sites More sharing options...
Murfee Posted December 20, 2022 Share Posted December 20, 2022 Have you tried booting in Safe Mode, then reboot normally I do not have the font Myriad Pro but the file opened fine for me, is there any chance of a font corruption on your system? Do you have lots of fonts installed? Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 20, 2022 Author Share Posted December 20, 2022 9 minutes ago, Murfee said: Have you tried booting in Safe Mode, then reboot normally I do not have the font Myriad Pro but the file opened fine for me, is there any chance of a font corruption on your system? Do you have lots of fonts installed? Lots of fonts. But will try. 14 minutes ago, Gabe said: Can you try creating a new user profile on your mac and see if that's fine? I wonder if it's a permission error of some sort. Will try later - I've got to do some work that doesn't involve grumpy apps. Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 20, 2022 Author Share Posted December 20, 2022 18 minutes ago, Gabe said: Can you try creating a new user profile on your mac and see if that's fine? I wonder if it's a permission error of some sort. I just opened a pdf from the last time everything was working fine - and it opened OK as an Affinity file. All the layers are a bit of a mess - but at least I've been able to open it. I don't know if there'll be anything else missing from the original Affinity file but it's a start. Even with a few days of work missing. But still worried everything is going to fall over again. Quote Link to comment Share on other sites More sharing options...
mikejard Posted December 20, 2022 Author Share Posted December 20, 2022 8 hours ago, Gabe said: Can you try creating a new user profile on your mac and see if that's fine? I wonder if it's a permission error of some sort. Tried a new user profile. Same problem. Quote Link to comment Share on other sites More sharing options...
Murfee Posted December 21, 2022 Share Posted December 21, 2022 This is an old post but might help, the second part might resolve your file being opened error Quote Link to comment Share on other sites More sharing options...
Murfee Posted December 22, 2022 Share Posted December 22, 2022 Hi @mikejard, I have just seen another post where the user can't open some V1 files. The file contained the font Myriad Pro, this is a font from Adobe CC... just a thought but have you enabled these fonts, I am wondering if Designer knows it is there but can't access it so will not open the files that contain it. That may be why some V1 files can be opened but not others, if they do not contain Adobe CC fonts then they open. Could you try removing that font from your system temporarily and see if you file opens? Do you have Publisher? if so does the file open in that It could be that Designer has a problem with Adobe CC fonts that it can't access @Gabe does this sound feasible to you? Gabe 1 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 22, 2022 Staff Share Posted December 22, 2022 There seems to be an underlying font issue, but we don't know exactly what it is just yet. Murfee 1 Quote Link to comment Share on other sites More sharing options...
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