v2 update missing (split)

[Old eagle]

I already owned version 1 of all three softwares. Today I bought the universal upgrade. Once I downloaded from the serif site the three dng files for the installation, they did not install in the applications folder, where I could still find only version 1. I tried to cancel the old files of version one from the folders, but still the opening of the dng files does not result in the creation of any file in the folder of the applications. When I start the dng files they open and at the end of the process open the program, but it functions only temporarily and they disappear when restarting the Mac. Can you please suggest a solution?

[R C-R]

Do you mean dmg files? Also, what do you mean by "cancel the old files"?

[h_d]

Hi @Old eagle and welcome!

A .dmg is a disk image - a 'virtual' disk that is unmounted every time you restart your Mac. After you've opened it and before you launch the v2 applications, you need to drag the application icon to your Applications folder: 

 

 

That's the meaning of the arrow in the .dmg window, although I have seen it presented more clearly. After you've dragged and dropped, the applications will  be permanently available and you can delete the original .dmg files from your Downloads folder. (There's no need to delete your Version 1's unless you're short of disk space.)

[Old eagle]

Thanks a lot. Sorry for the mistake. I actually meant to say dmg. I will try to proceed as you kindly suggested. 

[R C-R]

10 minutes ago, Old eagle said:

Thanks a lot. Sorry for the mistake. I actually meant to say dmg. 

Did you also mean that you deleted V1 apps or something else?

[Old eagle]

Yes... I have deleted the old apps. Now, I am considering of restoring them. In case, now I think to know better how to proceed after downloading the dmg files of the old versions from the website.  kind regards and thank you again