PD1234 Posted December 4, 2022 Share Posted December 4, 2022 Just purchased affinity Designer 2.0 and gutted 😞 Loads up fine to start, opens first file and I can print like nothing wrong, but open second file and it takes ages and freezes Designer completely. I have to end task to close program and re-load to use it again once before I repeat. No crash report - empty? My system - Dell Processor   Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz  2.90 GHz Installed RAM   32.0 GB (31.7 GB usable) System type   64-bit operating system, x64-based processor Windows 11 fully updated Using NVIDIA Any ideas on how to solve this? Quote Link to comment Share on other sites More sharing options...
PD1234 Posted December 4, 2022 Author Share Posted December 4, 2022 Strange but if I open a file folder and select file open with AD2 it seems to be working so far, but if you open file within affinity via File, Open, select file, this is when it freezes, it would seem on the surface to be an open file issue? Anyone else having the same sort of issue? Quote Link to comment Share on other sites More sharing options...
PD1234 Posted December 4, 2022 Author Share Posted December 4, 2022 Strange but if I open a file folder and select file open with AD2 it seems to be working so far - Actually Nope! that now freezes the file window box from where the file came from? Quote Link to comment Share on other sites More sharing options...
PD1234 Posted December 5, 2022 Author Share Posted December 5, 2022 I've ran SFC /scannow and fixed a a couple of corrupt files on the system I've ran DISM /online /cleanup-image /restorehealth But still got the same crashing when opening files Quote Link to comment Share on other sites More sharing options...
PD1234 Posted December 5, 2022 Author Share Posted December 5, 2022 Affinty is the only software im having problems with everything else seems to work fine, it's not an old system so wouldn't expect problems. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 10, 2023 Staff Share Posted January 10, 2023 are you opening files from a location which has cloud services enabled ? on the first report you mention printing - do the errors occur if you dont print? Finally try disabling Hardware acceleration in preferences / Performance  Quote Link to comment Share on other sites More sharing options...
S1monSays Posted March 24, 2023 Share Posted March 24, 2023 Same problem with nVIDIA GPU on a DELL running win10. Solution: in NVIDIA System manager, go to 3D settings. Ad Affinity Designer to the list of Programs. Then tell Affinity to use the DUMB onboard GPU ... no more crashes for now... Serif should look into this. When I am using a 3D-optimized computer, I don't expect a graphics software to act up and cause problems. Now the fault might be with the nVidia drivers (which wouldn't surprise anybody) but maybe there could be some communication from Serif warning users about this. Took me a while to figure this out and if this happens close to a deadline, you could be losing quite some money. Quote Link to comment Share on other sites More sharing options...
patsu Posted October 21, 2023 Share Posted October 21, 2023 (edited) PLEASE FIX THIS! Â I can't open files anymore at all. Affinity photo was crashing after ediging 2-3 pictures and suddenly stopped working at all and crashes when trying to open any file. Â I didn't have this with Windows 10, but on Windows 11 I started no notice this. Maybe this differs with users -edit- Tested also Affinity Photo 1 and same problem -edit2- Seems to work after computer restart.. But it did work also earlier for a while -edit3- Oh this thread is about Designer, I have Photo. Well mostly same code base I assume Edited October 22, 2023 by patsu Quote Link to comment Share on other sites More sharing options...
Karlia Posted November 19, 2023 Share Posted November 19, 2023 Ok I just experienced this as well started a few days ago, for me it turned out to be a combination of deleted SVG's and Powertoys svg thumbnail preview for explorer. My fix for my situation was to turn off the preview in powertoys, open designer and delete the missing SVG thumbnails, reactivate the function in powertoys and all was good again. Quote Link to comment Share on other sites More sharing options...
mchansy Posted December 9, 2023 Share Posted December 9, 2023 I also have this problem. I can start Photo2, but as soon as I try to open a new or existing document, Photo2 just closes. I have now uninstalled and reinstalled Photo2 and still have the same problem. I need a bug fix. (Windows x64 Version 2.3.0) Quote Link to comment Share on other sites More sharing options...
mchansy Posted February 29 Share Posted February 29 The problem persists even with version 2.4. I think it's absolute bullshit that I can no longer use the software and apparently no support employee is reading the forum. When I try to create a new file or open an existing file, Affinity Photo 2 just closes without any message (No Error Message). Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted February 29 Staff Share Posted February 29 @mchansy - the best way is to create your own thread as this will raise a support ticket for you Quote Link to comment Share on other sites More sharing options...
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