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I can't hit the "validate product key" button, so the program won't validate.


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@a1111

Welcome to the Affinity forums.

Exactly which version of Affinity Photo have you bought?  Your screenshot seems to suggest it is version 1, but I thought this had now been withdrawn from sale because version 2 has now been released?  Assuming it is version 1, where did you buy it (which store)?  

Having checked my own order history for my version 1 products I can see my serial keys are quite different to the one you partially show; all mine end with four alphanumeric characters, not the two you have.

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps.

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It does appear that you're trying to validate a V1 Affinity product, which as @emmrecs01 indicated are no longer for sale. So more information on what you purchased, and where, would help. Also, on what you downloaded and from where.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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