Sunrize Posted December 1, 2022 Share Posted December 1, 2022 As in the title, it is impossible to insert any asset to my artwork from sets menu. All assets I bought from the Serif store are properly installed. I can see them with no problem, I can creat my own assets too, but inserting whatsoever is not possible. Insert command is greyed out. Any ideas how to solve if it is not a general issue? IPad Pro M1, 12,9 with latest iOS Thank you Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 1, 2022 Share Posted December 1, 2022 From other topics (and my own experience) there seems to be an issue with using Assets that are from packs installed from the Affinity Store using the Account function. When you try, the buttons for Insert and Delete are grayed out. You should be able to: Drag the asset from the Assets studio onto your document, then resize it. or Long-press on the asset in the Assets studio, until it is automatically applied to your document. Then resize it. For your own assets, some have mentionedthat the Insert button will work, as long as you have not tried to insert an asset from the Store first. Sunrize and Paul Mudditt 1 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Paul Mudditt Posted December 1, 2022 Share Posted December 1, 2022 The INSERT/DELETE does not always appear, simply press asset then drag it in. Sunrize 1 Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
Sunrize Posted December 1, 2022 Author Share Posted December 1, 2022 Thank you Walt for your help.🙏 Both solutions you’ve mentioned work 💯% Is there a way to repair faulty behavior of the packs installed from the Account? Hope that deleting and installing manually is not the only option, as I have a bunch of add-ons, it would be fastidious. Serif Team would want to repair that issue in the near future❓ Anyway, thanks again for your input. You’ve saved me! 🤩 Quote Link to comment Share on other sites More sharing options...
Sunrize Posted December 1, 2022 Author Share Posted December 1, 2022 3 minutes ago, Paul Mudditt said: The INSERT/DELETE does not always appear, simply press asset then drag it in. Thank you too for your advice! 🙏 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 1, 2022 Share Posted December 1, 2022 1 minute ago, Sunrize said: Is there a way to repair faulty behavior of the packs installed from the Account? Not that I know of. I'm sure Serif will be working on it, but only they know when it might be fixed. There's one other topic for this that is currently tagged as a bug: https://forum.affinity.serif.com/index.php?/search/&tags=AFD-6120 Sunrize 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Sunrize Posted December 1, 2022 Author Share Posted December 1, 2022 7 minutes ago, walt.farrell said: Not that I know of. I'm sure Serif will be working on it, but only they know when it might be fixed. There's one other topic for this that is currently tagged as a bug: https://forum.affinity.serif.com/index.php?/search/&tags=AFD-6120 OK, Thanks a lot! walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted December 9, 2022 Staff Share Posted December 9, 2022 Hi Sunrize, There's a new beta available here: https://forum.affinity.serif.com/index.php?/forum/62-ipad-beta-forums/ It looks like this issue has been resolved, so you could either wait for the release or use this beta temporarily. Lee Quote Link to comment Share on other sites More sharing options...
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