PDF export not working again

[AngeliqueG]

Hello it is me again and once more PDF export does not work. It has been 3 days now I am trying to export in PDF and nothing works. I think it is really time for affinity to fix the bug. Report shows it might be a font problem with arial

I have reinstalled the universal licence and nothing works

to be honest I am quite desperate. V1 worked just fine. Since having V2 it is a real issue I have clients queueing now waiting to get their catalogues.

And as already mentioned before, the icon of the file is Designer even if I created and saved the file as publisher

thanks for your help

 

pdflib.log

[Gabe]

Hi @AngeliqueG

We would need to see the document in question. Can you save it as a package and upload it using this link please? https://www.dropbox.com/request/nIIeGEQALmZnonogsyZK

 

[Discover Hawk]

I have the same problem, and the most troublesome thing is that V2 files cannot be read in V1. This software does not have any collaboration.

[Discover Hawk]

These days, I feel very desperate about the BUG I encounter with V2. The most desperate thing is that once the files are saved with V2, V1 can no longer be opened.

[Gabe]

3 hours ago, DicownedHawk said:

and the most troublesome thing is that V2 files cannot be read in V1

That is expected. V2 has more features than V1, and backward-compatibility won't work. 

[Discover Hawk]

1 minute ago, Gabe said:

That is expected. V2 has more features than V1, and backward-compatibility won't work. 

However, as a result, the software cannot work in teams with users who use the V1 version. In order to have more compatibility and convenience with partners who have not purchased the V2, and because of the current pile of bugs that drive me crazy, I can only give up using the V2 I purchased, or even consider refunding it. I bought it in the Windows store, so I should be able to return it.

[Gabe]

We have just released a beta that is meant to fix quite a few issues. You could give that a go if you wish : https://forum.affinity.serif.com/index.php?/forum/4-news-and-information/

[Discover Hawk]

Just now, Gabe said:

We have just released a beta that is meant to fix quite a few issues. You could give that a go if you wish : https://forum.affinity.serif.com/index.php?/forum/4-news-and-information/

Thanks， I'll try.

[AngeliqueG]

29 minutes ago, Gabe said:

That is expected. V2 has more features than V1, and backward-compatibility won't work. 

Hello i have completely desinstalled V1 when I go the problem first. I finally got to the bottom of the problem (I learn from the forum). I run the report log and even if i don't understand 99% of it was able to see 'arial bold' several times; my documents is mainly in arial bold; so I went to one word and change to arial regular then back to arial bold; and it worked !

[Heike L.]

I had the same problem when trying to export a document as a pdf: It just didn't work. Then I changed a font and now it works. The original font was an Adobe font. I guess it didn't fit. So my tip: If the pdf export doesn't work, try a different font.