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Affinity Suite V2 from the Apple App Store -> Can't create Affinity ID and register -> "Buy now" Again???


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So: I purchased Affinity Suite V2 from the Apple App Store after first installing the trial version.

App Store confirms the purchase: "You have purchased Affinity V2 Universal Licence on 29. November 2022 and acknowledged that if you download or use this in-App Purchase within fourteen days of buying it, you will no longer be eligible to cancel this purchase."

After purchase it is not possible to create an Affinity ID to register the purchase!?  (I need to register as a new user and using a old Affinity ID is not possible)

- All 3 products have the exact same trial mode upon opening with "Buy Now" or "Sign In for existing users"

- "My Account" option is inactive in all 3 products 

I already tried everything I could come up with (hard boot, re-install, checking all forums for quotes like "finding the one program which was used to purchase" etc) but none of the available tips solved my issue. 

Only thing I haven't tried is going throught the "buy now" dialogue which some have said could solve the problem. BUT: Dialogue warns me twice of in-app purchase which makes me think there is a risk of paying twice for the product. 1 time to Apple and second time to Affinity.

... next thing propably customer service email and hoping there is response.  

 

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28 minutes ago, Ville Laaksonen said:

"My Account" option is inactive in all 3 products 

Welcome to the Serif Affinity forums.

There are 3 ways to get to Account:

  • Via the menu.
  • Via the icon on the right side of the Tool Bar.
  • Via Account in the initial dialog that comes up (or that you get via File > New), where it is the top item in the left column.

Have you tried all of them?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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Thanks. My best suggestion at this point is to try this advice from the FAQ:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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