Universal license

[Sebastian ang]

Purchase the Universal license inside Designer 2 option, last November 23,2022, but only the designer2 for MacOS is activated rest still request me to buy again including apps for IpadOS too. have followed all the link process to activate the universal license but still it direct me to buy the license again. the only history record in your system is my old purchased affinity app in 2021.

Need help fast to solve this never ending problem, and my project depend on the apps, unless I'm force to use Adobe illustrator again.

[walt.farrell]

Welcome to the Serif Affinity forums, @Sebastian ang.

In your Affinity Store account at https://affinity.store/account you should see a section specifically for V2 Licenses & Downloads.

What do you see there?

[Paul Mantel]

Hi i have the exact same problem. I bought the universal V2 and I can only use Affinity Designer 2 on Mac OS (No Affinity photo 2 or Publisher 2). In my account in the V2 section, my purchase does not pop up. 

[onno]

I can launch the apps, but when I try to activate, the activation/s fail. 

I bought the version 2 bundle via Apple App Store, November 25, 2022. I received the receipt from Apple. But no ver 2 licenses are displayed in my Affinity account. 

"In my account in the V2 section, my purchase does not pop up."  Same for me. See screen shots.

 

Affinity Support

[Ticket #805517]

Edited November 30, 2022 by onno
added screen shots to answer: "What do you see there?" Added ticket #

[SFurniss]

@Sebastian ang @Paul Mantel @onno

You will need to register from within the program you ordered the Universal license from. You will not be able to register from the other two programs.

 

When you open the software after buying it, you will get a screen offering you the option to create a new account or to sign into an existing account. If you already have an Affinity Store account click that option, if not click to create a new account and follow the process to get your new account set up. 

 

Once this is completed your license will be unlocked and linked to your Affinity Store account. You will now be able to use the other two apps as well as the other operating systems.

 

Now that you've registered you can sign into your Affinity Store account in a separate step. Doing this gives you access to any bonus content you may have bought for V1 on your Affinity Store account.

If you're still having problems you can try the trouble shooting tips here.

[onno]

This did not work. It still shows no V2 licenses in my account. No even the version 1, any longer. Same error messages as pasted above. Customer support has not replied the last now 2 days. 

[Ticket #805517]

[onno]

Thank you for your assistance. I was able to activate one app, Publisher v2. Still unable to activate Photo v2 or Designer v2.

I did try those troubleshooting tips/steps. Still, same error messages. Still, no V2 licenses in my account. I think I'll request a refund. If I here back from support, with detailed help, then maybe repurchase. (Restart. Relaunches. Re-download app. The Buy Now step, but canceled before being charged again.

I started a free trial of Photo 2, successfully, then relaunched and tried to activate, which asked me to sign-into my account. This didn't work either. Same error page.

 

Restore Purchases link doesn't work (doesn't doesn't launch anything. Inactive link). 

 

 

Edited December 2, 2022 by onno

[walt.farrell]

1 hour ago, onno said:

I was able to activate one app, Publisher v2.

...

I did try those troubleshooting tips/steps. Still, same error messages. Still, no V2 licenses in my account.

If you were able to activate Publisher 2 then I would expect to have seen at least its license in your account. And if you purchased a Universal license that's what should have shown up.

So that seems strange, and I have no explanation.

If there are any special characters in your Affinity Store account's password, have you tried changing the password to something simpler, temporarily? Something with just a-z, A-Z, and 0-9, for example?

[onno]

I appreciate your suggestions. I did change my password, and it didn't help. Resync-ed account, too. 

From Publisher v2, I did export my receipt:

"ProductID": "Publisher_2_Universal_License"
"Source":
"Apple Store"
"Data":

Account AFFINITY Version: 2.0.0.1640 Publisher 2 Operating System: macOS 12.6.1 

Account ID: 481CCEFF-xxxx-xxxx-xxx-etc.This application is licensed to xxxxxxx

 

Edited December 2, 2022 by onno

[onno]

Oh, Still no reply from support. 

Wednesday, November 30, 2022 at 12:26 PM

[Ticket #805517]

[onno]

I'm trying to get a refund. This is too much work. Maybe next year when again on-sale and Support is on their game.

[onno]

I've emailed support with the print of this thread, case number, etc.

Best.

[onno]

Day 7: No contact from Affinity support.  (I filed for refund.)

[JohnWasilewski]

Bought V2 universal yet no licences showing and can't activate.

I have exactly the same problem, and exactly the same problem again when trying the solution as advised in this thread.

I bought a V2 Universal licence.  With a Macbook running MacOS Ventura, I used the Apple Store to buy the Universal licence.  I then managed to activate Affinity Photo 2.  Activating it would not work at first but I found that, if I pretended to buy it all over again, it recognised my registration an did then let me activate it.

The same thing as NOT worked with either of the othe products or with anything at all on my iPad.

In ‘my account,’ the ‘V2 Licences and Downloads’ page reports, “You currently have no Affinity V2 licences.”  It does this even though I HAVE bought a V2 Universal licence and een though it has let me download all six products and activate one of them.  I’m now on my second day with no answer, since emailing to Serif affinity support.

Edited December 7, 2022 by JohnWasilewski
Fix a typo and add a heading

[onno]

Hi John. I'm in the same position, activating only Designer. 

Sadly, this is now Day 8, with no reply from Affinity support. 

They don't seem to monitor this board. I no longer have Twitter or Facebook. 

[walt.farrell]

1 hour ago, onno said:

They don't seem to monitor this board

They do, but as noted at the top of the page they're very busy right now. If you check the forums you'll find many current posts from them. This thread hasn't had a response from them since Friday, though.

[Paul Mantel]

On 12/7/2022 at 9:51 AM, JohnWasilewski said:

Bought V2 universal yet no licences showing and can't activate.

I have exactly the same problem, and exactly the same problem again when trying the solution as advised in this thread.

I bought a V2 Universal licence.  With a Macbook running MacOS Ventura, I used the Apple Store to buy the Universal licence.  I then managed to activate Affinity Photo 2.  Activating it would not work at first but I found that, if I pretended to buy it all over again, it recognised my registration an did then let me activate it.

The same thing as NOT worked with either of the othe products or with anything at all on my iPad.

In ‘my account,’ the ‘V2 Licences and Downloads’ page reports, “You currently have no Affinity V2 licences.”  It does this even though I HAVE bought a V2 Universal licence and een though it has let me download all six products and activate one of them.  I’m now on my second day with no answer, since emailing to Serif affinity support.

Always the same problem here. NO solution for the moment. Impossible to activate Photo and Publisher. It's frustrating.

[walt.farrell]

32 minutes ago, Paul Mantel said:

Always the same problem here. NO solution for the moment. Impossible to activate Photo and Publisher. It's frustrating.

You mentioned earlier, I think, that your Affinity Store account does not have a license (https://affinity.store/account/licences). If that's still true, then you have not successfully linked your purchase at the App Store to your account at Serif, and until you complete that successfully you won't be able to activate the other two apps.

Have you done all the steps listed in this guide? https://affinity.serif.com/en-us/learn/in-app-licence-activation/

And if so, have you done everything listed in this FAQ post? https://forum.affinity.serif.com/index.php?/topic/167878-how-do-i-licence-register-and-activate-affinity-v2-apps/&do=findComment&comment=992974

 

[Paul Mantel]

48 minutes ago, walt.farrell said:

You mentioned earlier, I think, that your Affinity Store account does not have a license (https://affinity.store/account/licences). If that's still true, then you have not successfully linked your purchase at the App Store to your account at Serif, and until you complete that successfully you won't be able to activate the other two apps.

Have you done all the steps listed in this guide? https://affinity.serif.com/en-us/learn/in-app-licence-activation/

And if so, have you done everything listed in this FAQ post? https://forum.affinity.serif.com/index.php?/topic/167878-how-do-i-licence-register-and-activate-affinity-v2-apps/&do=findComment&comment=992974

 

Thank you so much! Everything work perfectly on my Mac and iPad! Thank you so much Walt! Merry Christmas!

[walt.farrell]

You're welcome, @Paul Mantel.