Rhodio Posted November 28, 2022 Share Posted November 28, 2022 I have just tried to purchase Affinity Photo 2. However, when I was making the payment, Affinity showed a pop-up saying "Payment method rejected". I tried a 2nd time (because I thought there was a problem), but I received the same message. Immediately, I contacted my bank and they confirmed me TWO purchases for a total of 97.98 euros. I have no licenses nor downloads of Affinity Photo 2 in my account. Just contacted Seriff by email. Be careful if you receive this error message, don´t try to purchase a 2nd time, maybe you pay twice and get nothing. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted November 29, 2022 Share Posted November 29, 2022 @Rhodio If the purchase did not actually complete properly your money will NOT be taken from your bank account. Your bank records the purchases as debits to your account but, because the "Payment method rejected" Serif will not receive any payment and eventually, your bank will remove them from your account and credit the total amount back to you. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 2, 2022 Staff Share Posted December 2, 2022 @Rhodio Here's a link to an article on our forum covering failed payments. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 2, 2022 Staff Share Posted December 2, 2022 @Rhodio Here's a link to an article on our forum covering failed payments. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ Quote Link to comment Share on other sites More sharing options...
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