Affinity photo 2 don' start after installation.

[ChrisClausen]

the first time I launch affinity photo 2 , only the pop up windows appears for 1 or 2 seconds then disappears and nothing happens, I had no chance to go further. All time I tried allways the same and nothing happens

[OttoB]

Publisher 2/ Foto 2 und Designer 2 starten NICHT!

Nur bis zu Initialisierung ..... dann nichts mehr 

mfg

Otto Brandl

[Lukasz90]

Hi all,

I've the same issue as above. After installation appears pop up window and after 1-2 sec. disappears. Crash raport in attachment.

I can't find any solution on forum.

I installed 30 days free version, to check before buy.

 

Windows 10  x64, version 22H2
Procesor    Intel(R) Core(TM) i3-5005U CPU 2.00 GHz, 8GB RAM


Please help.

 

d3dc7129-d482-405a-bb2a-7036279a9c54.dmp

Edited November 26, 2022 by Lukasz90
added computer specification

[ChrisClausen]

No answer? Affinity does not matter his customers... I Tried to reached them but no reaction... I buy a product and I'm not able to use it....

[LukasMizera]

Hi,
I installed purchased version of Affinity V2 Universal Licence (old version 1.10.5.1345 still installed), but no problems with startups. Only once I startup APhoto and try open RAW, next is freeze and crash, but now is good after restart OS. 

Did you try uninstall APhoto, restart OS, and install again?
Maybe it will help.

I think, employees of Serif have a lot of work now with V2 and old software 1.10. Maybe this is a reason, why they have delayed replies.

Windows 10 Pro x64, vesrion 21H2
Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz   3.40 GHz | RAM 32,0 GB

[ChrisClausen]

Hi, yes I re-installed 3 times without any success...

[Lukasz90]

Me also. It still doesn't work.

I checked drivers - all updated 

[NathanC]

Hey @ChrisClausen @Lukasz90,

Apologies on the delayed reply,

Could you advise if you're still having issues with getting the apps to launch as of 2.0.4? If so, could you try uninstalling the apps and then re-installing the .EXE versions? More info on how to download the .EXE apps is below.

If it still fails to launch using the MSI installer, could you try running the below command to disable Hardware Acceleration by pressing the Windows Key + R and then entering:

C:\program files\affinity\Designer 2\Designer.exe --no-ocl

And then press Enter to run this, hopefully the app will then launch.