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Affinity photo 2 don' start after installation.


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Hi all,

I've the same issue as above. After installation appears pop up window and after 1-2 sec. disappears. Crash raport in attachment.

I can't find any solution on forum.

I installed 30 days free version, to check before buy.

 

Windows 10  x64, version 22H2
Procesor    Intel(R) Core(TM) i3-5005U CPU 2.00 GHz, 8GB RAM


Please help.


 

d3dc7129-d482-405a-bb2a-7036279a9c54.dmp

Edited by Lukasz90
added computer specification
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Hi,
I installed purchased version of Affinity V2 Universal Licence (old version 1.10.5.1345 still installed), but no problems with startups. Only once I startup APhoto and try open RAW, next is freeze and crash, but now is good after restart OS. 

Did you try uninstall APhoto, restart OS, and install again?
Maybe it will help. ;)

I think, employees of Serif have a lot of work now with V2 and old software 1.10. Maybe this is a reason, why they have delayed replies.


Windows 10 Pro x64, vesrion 21H2
Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz   3.40 GHz | RAM 32,0 GB

OS: Windows 10 Pro x64, version 22H2
Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz   3.40 GHz | RAM 32,0 GB

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  • 2 months later...
  • Staff

Hey @ChrisClausen @Lukasz90,

Apologies on the delayed reply,

Could you advise if you're still having issues with getting the apps to launch as of 2.0.4? If so, could you try uninstalling the apps and then re-installing the .EXE versions? More info on how to download the .EXE apps is below.

If it still fails to launch using the MSI installer, could you try running the below command to disable Hardware Acceleration by pressing the Windows Key + R and then entering:

C:\program files\affinity\Designer 2\Designer.exe --no-ocl

And then press Enter to run this, hopefully the app will then launch.

 

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