SarahB Posted November 25, 2022 Share Posted November 25, 2022 I'm trying to create a hyperlink to an email address. I choose 'Email' from the hyperlink drop down menu, enter the email address, choose the Character style, but the 'OK' button to confirm everything is greyed out. In fact, it's greyed out as soon as I choose 'Email' from the drop down list. Any ideas? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 25, 2022 Share Posted November 25, 2022 It works for me as long as I choose the Character Style after entering the email address. Even if it's already set to the one I want, I need to make a selection. If that's not working for you, perhaps there's something wrong with the email address you entered? SarahB 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SarahB Posted November 25, 2022 Author Share Posted November 25, 2022 27 minutes ago, walt.farrell said: It works for me as long as I choose the Character Style after entering the email address. Even if it's already set to the one I want, I need to make a selection. If that's not working for you, perhaps there's something wrong with the email address you entered? I've tried choosing different Character Styles and have just tried again with another email address I know to be correct, but the OK button is still greyed out. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 25, 2022 Share Posted November 25, 2022 From some of your prior posts, I think you're a Mac user. Can you confirm that, and which OS you use? I suppose it's possible it's only an issue on Mac. Also, can you provide a screenshot showing the document text you're turning into a link, and the Insert Hyperlink panel where you're entering the email address? To avoid exposing the email, you could use a fake email address, just so its format matches what you're trying to use. SarahB 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SarahB Posted November 25, 2022 Author Share Posted November 25, 2022 7 minutes ago, walt.farrell said: From some of your prior posts, I think you're a Mac user. Can you confirm that, and which OS you use? I suppose it's possible it's only an issue on Mac. Also, can you provide a screenshot showing the document text you're turning into a link, and the Insert Hyperlink panel where you're entering the email address? To avoid exposing the email, you could use a fake email address, just so its format matches what you're trying to use. Thanks Walt. Yes, I use a Mac. OS is Catalina 10.15.7. I've attached the screenshot, with xxx to disguise the email address, but I know that the email address is valid and have created hyperlinks to it in Publisher V1 with no issues. In this document the email address is in a bullet list (and the issue of not being able to use Ctrl+Alt+Cmd V to paste text into the hyperlink panel without styles still exists in V2), but I tried with the email address as plain body copy and still couldn't create an email hyperlink. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 25, 2022 Share Posted November 25, 2022 Thanks. Certainly looks correct. Perhaps another Mac user will be able to confirm the problem. SarahB 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
SarahB Posted November 26, 2022 Author Share Posted November 26, 2022 16 hours ago, LondonSquirrel said: I can replicate this. Try clicking on the Hyperlink Properties window, the OK button may become available. OK button not available: I clicked on the window, now it is available: Edit: Just pressing the return key in the Email field works too. Perfect, thank you!! Quote Link to comment Share on other sites More sharing options...
TopRobRoy Posted November 30, 2022 Share Posted November 30, 2022 Well I'm on Windows and I'm just trying to create an area on a JPEG document in affinity, that will link to one of our documents. Can this be done on Vs1 or Vs2? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 30, 2022 Share Posted November 30, 2022 A JPEG file cannot contain links, @TopRobRoy, regardless of the application you use. It is raster data, only. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Rufus PNG Posted May 20, 2023 Share Posted May 20, 2023 I am experiencing the same issue in v.2.1.0 on OS 12.0.1. LondonSquirrel's workarounds aren't working for me. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted May 30, 2023 Staff Share Posted May 30, 2023 On 5/20/2023 at 11:01 AM, Rufus PNG said: I am experiencing the same issue in v.2.1.0 on OS 12.0.1. LondonSquirrel's workarounds aren't working for me. Sorry to hear that you're having this issue. Pressing Enter should close the Hyperlink Properties window and apply the hyperlink. Is this not the case for you? You can also press the TAB key, on your keyboard, after entering the email address to jump to the dropdown and you will notice that the OK button becomes available. Quote Link to comment Share on other sites More sharing options...
Rufus PNG Posted June 3, 2023 Share Posted June 3, 2023 No, does not work for me. Works fine with the URL option, but not Email. Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 3, 2023 Share Posted June 3, 2023 7 hours ago, Rufus PNG said: Works fine with the URL option, but not Email. Try toggling Type: to Anchor or one of the other types & then back again to Email. That seems to work for me when OK is greyed out when I first try to use an email address. I think this is a bug introduced in 2.0 or 2.1.... However, even when OK is greyed out, as suggested by @Leigh tapping the Enter (or Return) key on my keyboard applies the email to the text (as long as it is a valid email format); or pressing Tab makes OK available. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Rufus PNG Posted June 4, 2023 Share Posted June 4, 2023 No, really, none of those things are working for me. I know my system is not of the most current, but I'm just an amateur who happens to use Affinity products for the occasional project. Unfortunately one of those is a family newsletter that really would benefit from a hyperlinked email address (sigh). Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 4, 2023 Share Posted June 4, 2023 4 minutes ago, Rufus PNG said: No, really, none of those things are working for me. Are you sure the email address is properly formatted, with a @, a period, a 3 character domain and no spaces? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
pixelschubser Posted June 11, 2023 Share Posted June 11, 2023 Same here! Working on a Mac M1 (OS 13.4). Publisher 2.1 Can't use the OK Button on E-Mail Hyperlink - nothing worked for me! (Enter, Tab, different E-Mails...) OK stays grey! Only CANCEL Button works there. Quote Link to comment Share on other sites More sharing options...
Rufus PNG Posted June 12, 2023 Share Posted June 12, 2023 I think I may have a clue to the problem. I think it rejects email addresses that include hyphens or underscores (which is rather awkward for me given that my organisational e-dresses contain underscores). If so, this is definitely a bug that needs fixing. It seems to work for addresses that are only alphanumeric (apart from the @, obviously). Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted June 12, 2023 Staff Share Posted June 12, 2023 Just wanted to let you all know that these issues have been logged with our developers. GryphonArt 1 Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted June 26, 2023 Staff Share Posted June 26, 2023 The issue "OK button remains greyed out after entering valid email address" (REF: AFB-7771) has been fixed by the developers in internal build "2.2.0.1870". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
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