Hyperlink to email address not working

[SarahB]

I'm trying to create a hyperlink to an email address. I choose 'Email' from the hyperlink drop down menu, enter the email address, choose the Character style, but the 'OK' button to confirm everything is greyed out. In fact, it's greyed out as soon as I choose 'Email' from the drop down list.

Any ideas?

[walt.farrell]

It works for me as long as I choose the Character Style after entering the email address. Even if it's already set to the one I want, I need to make a selection.

If that's not working for you, perhaps there's something wrong with the email address you entered?

[SarahB]

27 minutes ago, walt.farrell said:

It works for me as long as I choose the Character Style after entering the email address. Even if it's already set to the one I want, I need to make a selection.

If that's not working for you, perhaps there's something wrong with the email address you entered?

I've tried choosing different Character Styles and have just tried again with another email address I know to be correct, but the OK button is still greyed out.

[walt.farrell]

From some of your prior posts, I think you're a Mac user. Can you confirm that, and which OS you use? I suppose it's possible it's only an issue on Mac.

Also, can you provide a screenshot showing the document text you're turning into a link, and the Insert Hyperlink panel where you're entering the email address? To avoid exposing the email, you could use a fake email address, just so its format matches what you're trying to use.

[SarahB]

7 minutes ago, walt.farrell said:

From some of your prior posts, I think you're a Mac user. Can you confirm that, and which OS you use? I suppose it's possible it's only an issue on Mac.

Also, can you provide a screenshot showing the document text you're turning into a link, and the Insert Hyperlink panel where you're entering the email address? To avoid exposing the email, you could use a fake email address, just so its format matches what you're trying to use.

Thanks Walt. Yes, I use a Mac. OS is Catalina 10.15.7.

I've attached the screenshot, with xxx to disguise the email address, but I know that the email address is valid and have created hyperlinks to it in Publisher V1 with no issues. In this document the email address is in a bullet list (and the issue of not being able to use Ctrl+Alt+Cmd V to paste text into the hyperlink panel without styles still exists in V2), but I tried with the email address as plain body copy and still couldn't create an email hyperlink.

[walt.farrell]

Thanks. Certainly looks correct.

Perhaps another Mac user will be able to confirm the problem.

[SarahB]

16 hours ago, LondonSquirrel said:

I can replicate this.

Try clicking on the Hyperlink Properties window, the OK button may become available.

OK button not available:

I clicked on the window, now it is available:

Edit: Just pressing the return key in the Email field works too.

Perfect, thank you!!

[TopRobRoy]

Well I'm on Windows and I'm just trying to create an area on a JPEG document in affinity, that will link to one of our documents. Can this be done on Vs1 or Vs2?

[walt.farrell]

A JPEG file cannot contain links, @TopRobRoy, regardless of the application you use. It is raster data, only.

[Rufus PNG]

I am experiencing the same issue in v.2.1.0 on OS 12.0.1.

LondonSquirrel's workarounds aren't working for me.

[Leigh]

On 5/20/2023 at 11:01 AM, Rufus PNG said:

I am experiencing the same issue in v.2.1.0 on OS 12.0.1.

LondonSquirrel's workarounds aren't working for me.

Sorry to hear that you're having this issue. Pressing Enter should close the Hyperlink Properties window and apply the hyperlink. Is this not the case for you?

You can also press the TAB key, on your keyboard, after entering the email address to jump to the dropdown and you will notice that the OK button becomes available.

[Rufus PNG]

No, does not work for me. Works fine with the URL option, but not Email.

[R C-R]

7 hours ago, Rufus PNG said:

Works fine with the URL option, but not Email.

Try toggling Type: to Anchor or one of the other types & then back again to Email. That seems to work for me when OK is greyed out when I first try to use an email address. I think this is a bug introduced in 2.0 or 2.1....

However, even when OK is greyed out, as suggested by @Leigh tapping the Enter (or Return) key on my keyboard applies the email to the text (as long as it is a valid email format); or pressing Tab makes OK available.

[Rufus PNG]

No, really, none of those things are working for me.

I know my system is not of the most current, but I'm just an amateur who happens to use Affinity products for the occasional project. Unfortunately one of those is a family newsletter that really would benefit from a hyperlinked email address (sigh).

[R C-R]

4 minutes ago, Rufus PNG said:

No, really, none of those things are working for me.

Are you sure the email address is properly formatted, with a @, a period, a 3 character domain and no spaces?

[pixelschubser]

Same here!

Working on a Mac M1 (OS 13.4). Publisher 2.1

Can't use the OK Button on E-Mail Hyperlink - nothing worked for me! (Enter, Tab, different E-Mails...) OK stays grey! Only CANCEL Button works there.

 

[Rufus PNG]

I think I may have a clue to the problem. I think it rejects email addresses that include hyphens or underscores (which is rather awkward for me given that my organisational e-dresses contain underscores). If so, this is definitely a bug that needs fixing. It seems to work for addresses that are only alphanumeric (apart from the @, obviously).

[Leigh]

Just wanted to let you all know that these issues have been logged with our developers.

[Affinity Info Bot]

The issue "OK button remains greyed out after entering valid email address" (REF: AFB-7771) has been fixed by the developers in internal build "2.2.0.1870".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

[Arnoud]

@Affinity Info Bot This is still an issue in Affinity Publisher 2.5.3 on macOS 14.5. As Rufus PNG shared, the issue seems to be related to having a hyphen in the email address. As this is part of the domain name, I can't remove those. I did manage to create a hyperlink with type URL and the URL formatted as "mailto:email@e-x-a-m-p-l-e.org". This seems to work OK, but the bug is not fixed, despite what the Bot said on June 26, 2023.

[Hangman]

Hi @Arnoud,

For the email address, the issue appears to be with the last hyphen, i.e., the one between the l and e... remove this (which is clearly not an option) and all is okay. Having said that the email field accepts the illegal use of hyphens, e.g.,

It will accept the following (all illegal)

-hello-@-e-x-a-m-p-l-e-.org
-hello-@e-x-a-m-p-l-e-.org
-hello@-e-x-a-m-p-l-e-.org
hello-@-e-x-a-m-p-l-e-.org
hello-@e-x-a-m-p-l-e-.org
hello@-e-x-a-m-p-l-e-.org
hello@e-x-a-m-p-l-e-.org

But rejects (all illegal)

-hello-@-e-x-a-m-p-l-e.org
hello-@-e-x-a-m-p-l-e.org
hello@-e-x-a-m-p-l-e.org

[HCl]

.

[Alfred]

5 minutes ago, Return said:

More info here: https://www.mailboxvalidator.com/resources/articles/acceptable-email-address-syntax-rfc/

According to the linked page, hyphens cannot be the first or last character in the domain part of the email address. No such restriction applies to the local part, which means that -hello@-e-x-a-m-p-l-e.org is illegal but -hello-@e-x-a-m-p-l-e.org is not.

[Hangman]

You can’t use hyphens in an email address:

1. Before or after the username part*
2. Before or after the domain part
    

*Email service provider (ESP) - based on RFC standards, email addresses can technically have hyphens and other special characters in the local part. However, many ESPs enforce restrictions against them.

Gmail and Yahoo! are two examples of popular providers that prevent users from including hyphens in their email addresses. Keep in mind that many other providers allow hyphens; it varies from case to case.

[Arnoud]

@Hangman There is no hyphen in any location of the example I provided that would be rejected according to your sample list. There is none in the username, nor before the first letter of the domain or after the last letter of the domain.