Cannot activate v2

[Wilfred Hildonen]

I just purchased the license for v2 of all three apps on my iPad, which should go for my Mac as well, as far as I can understand, but I can’t activate the license. It doesn’t show up in my account, either, but I have received the invoice from the App Store. The funny thing is that I can’t see the receipts for v1 of the apps, either, but I’ve had them for years now. I don’t remember that I’ve had another account with Serif and there is no other account saved in my keychain, at least. 
I’ve tried all the suggestions here, the ones which I have found out about, at least, but I see no option to deactivate. I’ve sent two emails to support, but no reply as of yet and I understand that they’re overwhelmed by the success, but perhaps other users have a solution?

So far I can work with the trial version and in the worst case I still have v1, but it would be nice to activate the upgrade since I’ve paid for it. 

[walt.farrell]

I presume that you made the purchase "in-app" from one of your iPad apps? If so, you would probably have to Activate the license and link it to your Affinity Store account from that app.

This FAQ points to the current guide to registration, but in particular the 2nd post in the FAQ has some specific advice that may help:

 

[Wilfred Hildonen]

Yes, I made the purchase in-app and it went through the App Store, but when I try to activate the license, it doesn’t work and when I log in to my Serif store account, there are no purchase registered there. 
I read through the FAQ and tried the suggestions there, but what I could do, didn’t work. I haven’t seen any option as to deactivate so I couldn’t try that. Well, the only thing I haven’t tried, is checking if there is a way to activate it through my App Store-account as I thought it would all be done through Serif. 
And no, my purchases show up in my App Store account, but I cannot activate them from there. 

Edited November 24, 2022 by Wilfred Hildonen
Adding info

[walt.farrell]

26 minutes ago, Wilfred Hildonen said:

I haven’t seen any option as to deactivate so I couldn’t try that.

That's in Account within the app.

[Wilfred Hildonen]

Well, but since I haven’t been able to activate it, how can I deactivate it? I log in to my account within the app, but it doesn’t show that it’s licensed to me, nor does a Deactivate-option appear. 

[walt.farrell]

Can you show us a screenshot of your Account dialog?

[Wilfred Hildonen]

Here are screenies from my account on the Sherif store and within the app. As you can see, it doesn’t show that I have purchased any licenses for v2, which I have. I have the invoice from Apple as proof to that which I have sent to Serif. 

[walt.farrell]

Thanks. And what do you see if you click the ... icon on the right side of the Account dialog in the app? Is there a sign-in option?

[Wilfred Hildonen]

Well, I can go to my account from there, where I see what shows in the other screenshot if I click on the right symbol. 

[walt.farrell]

What's interesting to me is that you're apparently signed-in, as you have account content in the right pane of that dialog. But when I'm signed-in, I also have a Sign-out action behind the ... on the right pane. That's why I was curious to see what you have there.

In your situation, once, I clicked the Buy button on the left, and at that point it recognized I had the license and let me Activate it.

[Wilfred Hildonen]

It seems like that was it, but I hope I won’t be charged again. I clicked on the Buy-button, which brought me to the window with options to buy a licence only for A’D or a universal license or to continue the trial or to activate the license I had purchased. I clicked to buy the universal and it worked, but again, I hope I won’t be charged again, but then I think it would pop up some message to confirm the purchase which it didn’t.

Anyway, thanks for the help

[walt.farrell]

 You probably should check your Apple account to make sure it didn't buy again. (But I would hope there would be a confirmation, too.)

[Wilfred Hildonen]

It looks good. The purchase listed there is from November 9th and nothing shows up in my bank account either, so it seems like I’m good. Thank you again and a good night from here

[walt.farrell]

You're welcome; glad it worked