No sales receipt email / password reset not working

[FlyingFoxUK]

I successfully purchased a V2 licence on 21st November but received no sales receipt email. 
 

I am trying to login to my account to download the products (I couldn’t do so at time of purchase on mobile) but can’t remember the password I chose. The Reset Password function says to follow the instructions in the email sent, but that email never arrives either (spam and junk checked).
 

Thus I am stuck with a purchase which I cannot use. Support request to Serif email remains unanswered so far. I have screenshot of the order number if required. Please can a Serif employee help me get into my account? DM as necessary please. 

 

Many thanks

 

Chris

[SFurniss]

 

@FlyingFoxUK

I can see we discussed this earlier today by email. I hope everything's working for you now that we've changed your email address.