Jill Wolcott Posted November 23, 2022 Share Posted November 23, 2022 I am on the free trial because I wanted to try it out before I bought it (I have v1). I can open files, but they seem to be completely inaccessible. I don't know what to look for to fix it. I am completely frustrated and would massively appreciate some help. I cannot import anything from another document (tried to just start a new one). I can appreciate how difficult it is to launch, but frustrating existing users doesn't seem to be a great way to launch. Clapham Shrug Road.afpub Quote Link to comment Share on other sites More sharing options...
R C-R Posted November 23, 2022 Share Posted November 23, 2022 4 minutes ago, Jill Wolcott said: I can open files, but they seem to be completely inaccessible. What specifically do you mean by inaccessible? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Jill Wolcott Posted November 23, 2022 Author Share Posted November 23, 2022 I mean I cannot edit (although I was able to get rid of hyphenation), I cannot select, I cannot see my text boxes, I basically can do nothing but look at the document. When I tried to work around that by creating a new document, but same issue. Thanks for any help. Quote Link to comment Share on other sites More sharing options...
R C-R Posted November 23, 2022 Share Posted November 23, 2022 3 minutes ago, Jill Wolcott said: I mean I cannot edit (although I was able to get rid of hyphenation), I cannot select, I cannot see my text boxes, I basically can do nothing but look at the document. When I tried to work around that by creating a new document, but same issue. Not that it will be of any help to you but I could open your document without an issues in APub V2 on my Mac. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Jill Wolcott Posted November 23, 2022 Author Share Posted November 23, 2022 Cool. Could you edit it? I don't have a problem opening it. Totally appreciate the help. I'm on Mac Quote Link to comment Share on other sites More sharing options...
R C-R Posted November 23, 2022 Share Posted November 23, 2022 1 minute ago, Jill Wolcott said: Could you edit it? Yes. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Jill Wolcott Posted November 23, 2022 Author Share Posted November 23, 2022 Aargh. Maybe I'll have to restart my computer and see if that helps. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 23, 2022 Share Posted November 23, 2022 If that doesn't help, perhaps show us some screenshots of the complete application window, or record a video, to demonstrate the problem you're having. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Jill Wolcott Posted November 24, 2022 Author Share Posted November 24, 2022 Oh wow. Fixed by a restart. Yikes. Quote Link to comment Share on other sites More sharing options...
Jill Wolcott Posted November 24, 2022 Author Share Posted November 24, 2022 walt.farrell, I couldn't get it to do a screen shot! nothing was working. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 24, 2022 Share Posted November 24, 2022 10 hours ago, Jill Wolcott said: I couldn't get it to do a screen shot! nothing was working. That sounds like you're having a computer or OS issue, but I have no idea what to suggest to resolve it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Jill Wolcott Posted November 24, 2022 Author Share Posted November 24, 2022 Yep, a reboot solved everything! And now I'm figuring out tables in v2, so progress. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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