Offline no program START with Affinity Photo2 (Designer2. Publisher2)

[Hanno]

(I use Windows10pro)

Hello and good day,

I spontaneously bought a universal licence for the Affinity package on 10.11.2022,
installed Affinity-Photo, -Designer and -Publisher,
entered my mail address and password
and activated the programmes.

Now I am faced with the problem that the PC must always be online to start the programmes,
because without an Internet connection the programmes are stuck in the initialisation phase when they start
(see attachment).

After reading the "Types of licences for Affinity products" I now have the idea,
that I need individual licence numbers for each of the programmes,
as I know it from the predecessors of the first version -
they were registered once and then I could start them offline.

Is there a way to handle the universal licence,
so that I can *launch the programmes without an internet connection*,
or
how do I get the individual product licences now, as there were for the previous programmes?

I need to be able to launch the Affinity programmes offline,
otherwise they are useless for me 😐

Hanno.

Edited November 21, 2022 by Hanno

[walt.farrell]

Welcome to the Serif Affinity forums.

Launching the programs after you have Activated the licenses is not supposed to require an Internet connection. However, the programs do use local networking to communicate among themselves, and an aggressive firewall application can prevent that communication. Do you have any firewall applications active? If so, you might check the firewall logs to see what kind of communications they've been blocking, as that may explain the problem.