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bought licence but not working


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Hi guys,

I have a Affinity account and upgraded to the latest version 2 using the App Store. From there I bought the full license for all 3 programs.

When I tried to startup the software I needed to login, but when I try my affinity account (which has a different email address then Mac App store email), it did not work. Also when I tried to use my Mac App store account this also did not work.

I tried to mail support a few days ago, but have not heard anything back. 

 

How can I make this work?!?

Edited by Stef Segers
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2 hours ago, Stef Segers said:

using the App Store

The Mac App Store? Did you do an in-app purchase of the licences? Or did you purchase from the Affinity Store?

I've looked on your Affinity ID account and I can't see any licences attached to it, so I'm going to assume that you purchased via in-app purchase? After you purchased the apps you should have been prompted to register the licence with your Affinity ID, did you do this?

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30 minutes ago, Stef Segers said:

thanks for your quick reply! Not sure, but I thought it was in-app purchase and it automatically went to the MacApp store for poayment.

Here is a copy of the payment

 

Great. So you need to go back to the Affinity Photo 2 app, and go to the Account panel. In there it should prompt you to register your licence against an Affinity ID. Once you have done that, you will be able to log in to all of your other apps. 

I will remove your screenshot from the post in case it's got any identifiable information in there.

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thanks for your reply. When I go to the website of Affinity and login with my @me or @stefansegers.nl account, both order history pages are empty.

Same goes for V2 downloads.

This screen is what I get with both accounts.

 

BTW I only want to use my @stefansegers.nl account... the @me was just for testing.

Scherm­afbeelding 2022-11-18 om 11.55.47.png

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