913 Posted November 18, 2022 Share Posted November 18, 2022 I want to buy Affinity designer but when I saw on the Affinity forum that people are facing issues buy products. , Everyone that has problem says my payment was declined by card was charged ,. Some people have other issues but there card is charged. , I am thinking now should I buy or not ? Can anybody someone provide me safe steps which I should take before buying Affinity product. Quote Link to comment Share on other sites More sharing options...
carl123 Posted November 18, 2022 Share Posted November 18, 2022 For every one person that has problems buying the APP thousands of others have purchased it successfully Go ahead and purchase but if you do have a problem don't try to purchase it again as the money may be taken (held temporarily) again Then again, why not just install the 30 day trial until Serif clears the backlog of people who have had trouble buying the app The 30 day trial is fully functional and it's a simple process to fully register it when/if you eventually buy it. emmrecs01 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Robert Kalocai Posted November 18, 2022 Share Posted November 18, 2022 14 minutes ago, 913 said: I want to buy Affinity designer but when I saw on the Affinity forum that people are facing issues buy products. , Everyone that has problem says my payment was declined by card was charged ,. Some people have other issues but there card is charged. , I am thinking now should I buy or not ? Can anybody someone provide me safe steps which I should take before buying Affinity product. I do not recommend buying on the Affinity store or the Appstore now. Then there is a big risk that you will lose money and the product will not be active. In addition, Affinity will then make the excuse that it has a small team and that it cannot help you and that the problem is on the bank's side, which is not true. emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
Raw Posted November 18, 2022 Share Posted November 18, 2022 same here. MIra aqui y saca tus conclusiones emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted November 26, 2022 Staff Share Posted November 26, 2022 @913 Here's a link to an article on our forum covering failed payments. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ Quote Link to comment Share on other sites More sharing options...
spiritsoul Posted November 26, 2022 Share Posted November 26, 2022 (11-26-22) Payments with credit card still not working (tried several times). Called provider, all good on their end (my card is active and in good standing), they are showing several authorizations (reservations) to Affinity, but no follow thru purchase. I'm thinking it has to be their payment provider somehow. Affinity, maybe go with another merchant account provider??? It's not us! Quote Link to comment Share on other sites More sharing options...
Silva Posted November 26, 2022 Share Posted November 26, 2022 I had the same problem. My money was in the limbo for 10 days and then returned to my bank account. Then I made the purchase by PayPal and ... oh, miracle - it went through. Now I have the Affinity universal license. I think there is a problem with Braintree (Affinity's payment provider). But what I do not understand is how Serif have not solved it yet. Quote Link to comment Share on other sites More sharing options...
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