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Crashing after zooming in and out multiple times


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1.) Are you using the latest release version?
Yes, version 2.0.0.

2.) Can you reproduce it?
Yes, as often as I want.

3.) Does it happen for a new document?
Yes, with a blank document.

- Operating system and version: 
  Windows 10 Pro 21H2 (Intel i5-9600K@4.8Ghz, Geforce GTX 1070ti, 32gb Ram, Samsung M2 970 EVO Plus)

- Is hardware acceleration (in Preferences > Performance) ON or OFF ?
  Tried both. No difference.

- What happened for you (and what you expected to happen).
  The program keeps crashing.

- Provide a recipe for creating the problem.
  - Open Affinity Designer.
  - Create a new blank document.
  - Now zoom to the maximum and zoom back out (I use mouse scroll)
  - After about 3 - 4 repetitions, the program stops, but the mouse can be moved.
  - After a while the program window gets an opac overlay with the loading ring (windows says the program is not responding)
  - (You don't need to do these extreme zooms, it just makes the problem appear faster. This problem also occurs during normal use.)

- Any unusual hardware or relevant other applications like font managers or display managers.
  No font manager or display manager. Almost a fresh windows installation. Using a 4k display at native resolution.

- Did this same thing used to work and if so have you changed anything recently?
  I was looking for an Illustrator alternative and saw that the new version of Designer was released. So I decided to test it and noticed that it crashed almost every time I used it. I tried to isolate the problem and found out that it is related to the zoom function.

 

ALSO:

After prolonged use (if you don't zoom much) the program becomes extremely slow. For example: You have two boxes and one of them is selected. It takes about 3 seconds to select the second box after clicking on it.

 

PS: I can also provide the windows "Report.wer" if needed.

 

affinity-designer.PNG

Edited by pxlr
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Unfortunately, it's the same here. After some zooming and panning the screen sooner or later AD stops working, as seen in the video above.

Very hard to reproduce as it doesn't seem to depend on the same steps. Once I can work for a longer time (say 20 minutes) without AD crashing, sometimes it crashes after just some zooming. You never know when it will happen, but it will. At least in my experience.

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I now got these crashes even without zooming. I tried to check an other issue and did not zoom at all but drew many shapes. After a while I got the blue circle and afterwards the greyed out window followed by the app disappearing.

I assume the crashes might have something to do with the rendering.

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I can not reproduce this 🤔 Also have Win 10 Pro with display settings: native 2560 x 1440.

Quote

...Using a 4k display at native resolution.

What is your exact screen resolution ?

Hardware: Windows 10 Pro for Workstations (22H2, 19045.2364, Windows Feature Experience Pack 120.2212.4190.0), 8 core Intel(R) Xeon(R) W-2145 CPU @ 3.70GHz, 64 GB RAM, NVIDIA Quadro P4000 (driver 516.94), 2 x 1GB SSD. 1 Display set to native 2560 x 1440.
Software: Affinity v1 - Designer/Publisher/Photo (1.10.6.1665), Affinity v2 (universal license) - Designer 2.0.3 / Publisher 2.0.3 / Photo 2.0.3.

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  • Moderators

Hi @pxlr welcome to the forums,

Thanks for providing detail on the issue. Much the same as 4dimage, I've unfortunately not been able to replicate this issue yet after multiple attempts of following your steps/screen recording. Though, I have also been trying this on a 2k monitor, so I'll try and replicate this on a separate machine which has a 4k monitor in case that somehow has an impact on this freeze occurring.

Incase this is Hardware related, could you confirm if this issue occurs after installing the latest GPU drivers?

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  • 2 weeks later...

Just wanna throw in that I'm pretty reliably hitting this bug. I have a 5120x1440 monitor, but I rarely if ever have Designer full screen. Usually just like the center third of my screen or so.

When zooming super far in and then back out within a few seconds (I haven't deliberately tried zooming veeerrrrry slowly but I will once I'm finished working), it freezes every time. Have to force quit.

Also experiencing near-exponential lag ramp after half an hour or so, even with small documents/projects.

And in case it helps in bug-hunting somehow, the project I'm currently working on is just paths, anchors, shapes, text. No placed/imported assets or multimedia. Logotype stuff.

Designer V2.0.0, Windows 10 22H2 (x64), i7-7700HQ, 32GB DDR4, Nvidia 1070 mobile.

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  • 1 month later...

Same issue as @tetractys. The more time you use affinity designer 2, the more it gets laggy and eventually crash. Most of the time the crash happen when zooming in or out.
When it gets laggy, I usually restart affinity to avoid the crash.
It happen to me one time on Affinity photo 2, but I use it less.

Deisgner 2.0.4, Windows 11 22H2 (x64), i5-10400, 16Go DDR4, RTX 3060.

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43 minutes ago, Mostache said:

Same issue as @tetractys. The more time you use affinity designer 2, the more it gets laggy and eventually crash. Most of the time the crash happen when zooming in or out.
When it gets laggy, I usually restart affinity to avoid the crash.
It happen to me one time on Affinity photo 2, but I use it less.

Deisgner 2.0.4, Windows 11 22H2 (x64), i5-10400, 16Go DDR4, RTX 3060.

Hi and welcome to the forums. Are you still finding this in 2.0.4? With macOS, the 2.0.3 apps got slower the more you used them but this was fixed in 2.0.4 and now I can use them all day without any slowdown. I can't speak to whether the same improvement was made for Windows.

Cheers

Affinity Publisher/Designer/Photo 2 for macOS Ventura 13.2, MacBook Pro 14" (M1 Pro)

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