Amber_Mtl Posted November 17, 2022 Share Posted November 17, 2022 (edited) Hi all! I got all my genuine assets into the app V2. Trying to import them into my projects but the Insert option is grey on all of them! Anyone else having this issue? Help me please? thanks! Edited November 17, 2022 by Amber_Mtl Clarify Designer app Quote Link to comment Share on other sites More sharing options...
DM1 Posted November 18, 2022 Share Posted November 18, 2022 Same here. Workaround: Drag and drop works for me. Amber_Mtl 1 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Amber_Mtl Posted November 18, 2022 Author Share Posted November 18, 2022 Thanks! Will try this out 🙂 Quote Link to comment Share on other sites More sharing options...
iuli Posted November 18, 2022 Share Posted November 18, 2022 Long-pressing on an asset works as well. Amber_Mtl and DM1 2 Quote StudioLink 256gb 11’ M1 iPad Pro iPadOS 17 Public Beta 1 iPad Magic Keyboard Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 8, 2022 Staff Share Posted December 8, 2022 Hi @Amber_Mtl, Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here. I can confirm I'm seeing the same behaviour here, though I can also see a comment from one of our devs confirming these options should be greyed out for Store-downloaded assets - however I'm not 100% certain of the reason for this, so I have requested further information and I'll be sure to update you here Amber_Mtl 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Amber_Mtl Posted December 8, 2022 Author Share Posted December 8, 2022 Thanks Dan! Ok, that is interesting... I wonder why it should be greyed out ☺️ Other import methods work. Quote Link to comment Share on other sites More sharing options...
Staff Tom Lachecki Posted December 9, 2022 Staff Share Posted December 9, 2022 Sorry, Amber, that's my fault - I gave Dan incorrect information! The insert option absolutely should be enabled - this is fixed for the next update. Dan C and Amber_Mtl 1 1 Quote Link to comment Share on other sites More sharing options...
Amber_Mtl Posted December 9, 2022 Author Share Posted December 9, 2022 Great, thanks! 😄 Quote Link to comment Share on other sites More sharing options...
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