fishingfox Posted November 15, 2022 Share Posted November 15, 2022 Hi, I have the same problem go to validate put my email and product key nothing happens, I have uninstalled and reinstalled same thing Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted November 15, 2022 Staff Share Posted November 15, 2022 @fishingfox Welcome to the Serif Affinity forums i will have @DWright look into this for you and be in touch. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Murfee Posted November 15, 2022 Share Posted November 15, 2022 2 minutes ago, fishingfox said: Hi, I have the same problem go to validate put my email and product key nothing happens, I have uninstalled and reinstalled same thing Hi @fishingfox, welcome to the forums, you don’t add your product key. When you click activate you need your email & password for your affinity store account (not the one for the forums) Quote Link to comment Share on other sites More sharing options...
fishingfox Posted November 15, 2022 Author Share Posted November 15, 2022 I just tried that does not work I can sing my Affinity account no problem Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted November 15, 2022 Staff Share Posted November 15, 2022 @fishingfox I've split your post into its own thread, We will take a look at the database. Where did you buy the Affinity V2 software from? Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff DWright Posted November 16, 2022 Staff Share Posted November 16, 2022 Hi @fishingfox, Do you have any special characters in your password such as a & or % Quote Link to comment Share on other sites More sharing options...
fishingfox Posted November 17, 2022 Author Share Posted November 17, 2022 yes I do # Quote Link to comment Share on other sites More sharing options...
TrevorML Posted November 17, 2022 Share Posted November 17, 2022 same thing here too… I bought the Affinity 2 Universal Licence through the Mac App Store but when I open Publisher (the app I bought the Universal Licence through) and it presents the Register your app screen and I click on the Existing Customer Sign In link and enter my Attiinity ID/Password nothing happens… the progress indicator spins and then stops without any change to the dialog box and as such does not register the Universal Licence. Quote Link to comment Share on other sites More sharing options...
fishingfox Posted November 18, 2022 Author Share Posted November 18, 2022 so any progress on this issue Quote Link to comment Share on other sites More sharing options...
fishingfox Posted November 22, 2022 Author Share Posted November 22, 2022 is anybody working on this or am I stuck here? What if I change my password on affinity site and you send me another download link Quote Link to comment Share on other sites More sharing options...
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