Switch programs on iPad pro

[Hanny]

I can't switch programs on the iPad pro .
All three are registered. 🤔

[DM1]

7 hours ago, Hanny said:

can't switch programs on the iPad pro .

You need to open each app at least once and log into your account from the Home Screen within the app. If already logged in, sign out and sign back in.

[Hanny]

I am logged in. (photo)

Please check the movie (above) to see the problem.

 

 

Edited November 14, 2022 by Hanny
Photo

[Andreas Schmid]

I had the same issue.

Here is the solution which worked for me:

• I deactivated the licenses on my iPad for Photo 2 and Designer 2 ("deactivate this device")
• re-activated them by restoring the purchase (on the buy screen in the app) and logging into my account in the window showing immediately after the purchase window.

Apparently the registration was not captured the first time.

[Hanny]

11 minutes ago, Andreas Schmid said:

I had the same issue.

Here is the solution which worked for me:

• I deactivated the licenses on my iPad for Photo 2 and Designer 2 ("deactivate this device")
• re-activated them by restoring the purchase (on the buy screen in the app) and logging into my account in the window showing immediately after the purchase window.

Apparently the registration was not captured the first time.

Thank you Andreas, it’s working now. I am very happy!!!!!! Greatings from the Netherlands 🙋🏼‍♀️

[Andreas Schmid]

Cool. You are welcome.

Greetings from Germany!