Allan Niklas Posted November 11, 2022 Posted November 11, 2022 I installed and registered my three new Version 2 programmes yesterday. I also had the chance to work with them, yesterday. This evening 11/11/22 I wanted to play a bit with them and they do not initialize. They do not load fully. Quote
walt.farrell Posted November 11, 2022 Posted November 11, 2022 If you tried to start all 3 simultaneously, you might try starting them one at a time. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Justin_Sijbolts Posted November 12, 2022 Posted November 12, 2022 Could you maybe share your specifications and indeed - as Walt said - try booting only one program first. Quote Windows: Razer Blade 14 (2021) - RTX 3060, Ryzen 9, 16GB RAMmacOS: MacBook Pro 14" (2023) - M2 Max, 32GB RAM
Allan Niklas Posted November 13, 2022 Author Posted November 13, 2022 Thank you for the ideas. Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz 32 GB RAM Windows 10 Home 22H2 Windows Feature Experience Pack 120.2212.4180.0 RTX 3050 latest driver installed Starting one application after the other - tried it. Any application gets stuck at the same "point". What I haven't tried yet: Uninstalling, clearing all AppData-Folders like "locallow" and "roaming" and the other one and trying a clean new installation. Although I doubt that this method will help. Quote
Allan Niklas Posted November 20, 2022 Author Posted November 20, 2022 Figured out, that Kaspersky Internet Security is blocking the communication. When I turn it off, Affinity is able to connect to the Affinity-Servers. -> A message that says "Affinity Publisher/Photo/Designer cannot communicate to the Affinity-Servers." might be helpful. 😀 Sean P and debraspicher 2 Quote
Staff Sean P Posted November 23, 2022 Staff Posted November 23, 2022 Hi Allan, Glad you've managed to sort it. I'll pass your feedback over to the development team. Allan Niklas 1 Quote
Allan Niklas Posted November 23, 2022 Author Posted November 23, 2022 Yes, do it. Thank you all for the hints and ideas. 🤝 Quote
KevNZ Posted November 25, 2022 Posted November 25, 2022 Hi guys, I am going thru the exact same thing. I am only working for about 3-5 minutes if i am lucky and designer 2 and photo 2 crashes and this is on just a 2 page document, with text and a few pics. Plus every single time I reboot Designer 2 and Photo 2, I always get the Not Responding message when both apps are just booting up and both apps take forever to boot up. But if I actually touch anything both just crash instantly. I am running a WINDOWS 11 i9 9900X CORE X CPU 10 CORES / 20 THREADS ASUS RAMPAGE 6 EXTREME MOTHERBOARD 64 GB CORSAIR VENGEANCE DDR3 3600 RAM NVIDIA RTX2082 GRAPHICS CARD CORSAIR HX1000 WATT POWER SUPPLY 5XSAMSUNG 970 EVO PLUS 2TB SSD NVME DRIVES I never had these problems with Designer 1 and its a real shame because i have been looking forward to these Package 2 I am just totally lost and have tried everything I can think of. cheers kev Quote
Allan Niklas Posted November 26, 2022 Author Posted November 26, 2022 Have you tried working without any anti virus or firewall protection? Because this is a different issue than mine. Quote
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