Fzyn Posted November 11, 2022 Share Posted November 11, 2022 I want a refund but they don't reply Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 11, 2022 Share Posted November 11, 2022 They are very busy, but when did you email them? And which email address did you write to? (Also, did you purchase from Serif at the Affinity Store? If you purchased from either Microsoft or Apple you will need to contact them for a refund.) myclay and Fzyn 2 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Fzyn Posted November 11, 2022 Author Share Posted November 11, 2022 Im send email 11/11 with ahmfaisal611@gmail.com, to AffinityReturns@serif.com, im purchase in Affinity store Quote Link to comment Share on other sites More sharing options...
erutan Posted November 11, 2022 Share Posted November 11, 2022 So you contacted them today. Note the giant red banner at the top of the forum: Quote Our response time is longer than usual currently. We're working to answer users as quickly as possible and thank you for your continued patience. Fzyn 1 Quote Link to comment Share on other sites More sharing options...
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