Dampsquid Posted November 9, 2022 Share Posted November 9, 2022 I can't import a DWG file. Designer chews on it for ages (something like 30 mins!!) and then displays garbage. Trying to navigate the document (such as it is) results in beach ball and I have to force-quit. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted November 22, 2022 Staff Share Posted November 22, 2022 Hi @Dampsquid Could you send us a copy of the file in question to investigate? I can provide a private upload link if needed. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Dampsquid Posted November 24, 2022 Author Share Posted November 24, 2022 On 11/22/2022 at 8:25 AM, EmT said: Hi @Dampsquid Could you send us a copy of the file in question to investigate? I can provide a private upload link if needed. Certainly can - not sure what was in the file exactly (it's building plans) so a private link would be the way to go... Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted November 25, 2022 Staff Share Posted November 25, 2022 @DampsquidPlease use the link below https://www.dropbox.com/request/qdXEIU4bn0Qzwso5MZNc Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Dampsquid Posted November 27, 2022 Author Share Posted November 27, 2022 Uploaded. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted November 28, 2022 Staff Share Posted November 28, 2022 Thanks @Dampsquid Is it only this dwg file you are having issues with? I've passed this over to the devs to investigate. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Dampsquid Posted November 28, 2022 Author Share Posted November 28, 2022 4 hours ago, EmT said: Thanks @Dampsquid Is it only this dwg file you are having issues with? I've passed this over to the devs to investigate. No, not the only one. Others from the same project all exhibit the same issue. The one I sent via dropbox didn't open after some hours. Woke this morning to find the Mac had restarted during the night - whether that was because of this issue or something else, I don't know. While trying to open the file Designer won't quit. It also has my CPU pegged around 580% (6 core machine). Illustrator opened it no problem (FWIW). Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted November 28, 2022 Staff Share Posted November 28, 2022 Thanks @Dampsquid, I've passed it over to the devs to investigate DC9V 1 Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Staff Tim France Posted November 30, 2022 Staff Share Posted November 30, 2022 Hi @Dampsquid, I've taken a look and the problem stems from a dodgy linetype. I'm guessing it's present in all files from the same project, which is why they've all been misbehaving. I've fixed the problem this causes in Designer and the fix will be present in the next update. Once you've got an updated version, you may want to turn on the Hairline view mode when you import the file. With it disabled, we render lines with the correct line weight, which is often sub-mm in thickness. Your model is quite big, so having a zoom level where it fits on the screen means your lines will be very thin / invisible. Enabling Hairline mode will render them the same as Autocad and you will see them regardless of zoom level. Alternatively you could enable "Fit model to page" and/or "Override line weights" when importing. DC9V and Ecifircas 2 Quote Link to comment Share on other sites More sharing options...
Dampsquid Posted December 12, 2022 Author Share Posted December 12, 2022 Sweet! Thanks for the update! Quote Link to comment Share on other sites More sharing options...
Kevin B Posted January 26, 2023 Share Posted January 26, 2023 Hi Tim, I've upgraded to V2 Universal license so using Designer 2.03, but I still have the above situation with one specific .dwg file. It opens in Autocad TrueView 2023 but takes time, TrueView reports that it had to be recovered and errors were repaired and an element deleted, so it has/had something strange in it. After the TrueView repair it still wouldn't open in Designer, just hangs on Loading 1 document. Also, I see that it was created with AutoCAD 2011 so a bit old when the final revision was published in January 2020. My other .dwg and .dxf files open properly. It's not a problem for my work right now so no urgency, perhaps your devs could take a look at it to see what gremlin is hidden inside. I would have to send it to you privately. Hello Dampsquid -- have had luck opening your CAD files with Designer 2.03? On 12/12/2022 at 7:41 PM, Dampsquid said: Sweet! Thanks for the update! Thanks for your assistance, much appreciated! Kevin Quote Link to comment Share on other sites More sharing options...
Staff Tim France Posted January 26, 2023 Staff Share Posted January 26, 2023 Hi @Kevin B, It sounds like it's a broken file, though it would be better if Designer didn't hang because of dodgy input. Are you able to publicly share a copy of the file here so I can take a look? If not, I'll ask our support team to get you a private link so you can upload it. Regards, Tim Quote Link to comment Share on other sites More sharing options...
Kevin B Posted January 26, 2023 Share Posted January 26, 2023 Hi Tim, Thanks for your quick reply, much appreciated. I agree it must be a bad file, I found on the Autodesk website some sample .dwg files and they all open correctly. I don't want to bother the support team as this isn't a working file for me, I'm sure they have plenty to do already. I don't see any recent forum posts about opening .dwg files, so Designer 2.03 must have solved the problem and that's good enough for me. Or, if they want to research what gremlin is causing Designer to hang, then I can send them a copy, just keep it in-house and yes a private upload link to send it. Thanks & Regards, Kevin Quote Link to comment Share on other sites More sharing options...
Dampsquid Posted January 27, 2023 Author Share Posted January 27, 2023 On 1/26/2023 at 2:34 AM, Kevin B said: Hi Tim, I've upgraded to V2 Universal license so using Designer 2.03, but I still have the above situation with one specific .dwg file. It opens in Autocad TrueView 2023 but takes time, TrueView reports that it had to be recovered and errors were repaired and an element deleted, so it has/had something strange in it. After the TrueView repair it still wouldn't open in Designer, just hangs on Loading 1 document. Also, I see that it was created with AutoCAD 2011 so a bit old when the final revision was published in January 2020. My other .dwg and .dxf files open properly. It's not a problem for my work right now so no urgency, perhaps your devs could take a look at it to see what gremlin is hidden inside. I would have to send it to you privately. Hello Dampsquid -- have had luck opening your CAD files with Designer 2.03? Thanks for your assistance, much appreciated! Kevin Yes indeed, all the acad files I've tried since have opened successfully. Kevin B 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 27, 2023 Staff Share Posted January 27, 2023 On 1/26/2023 at 8:39 AM, Tim France said: Are you able to publicly share a copy of the file here so I can take a look? On 1/26/2023 at 5:29 PM, Kevin B said: I don't want to bother the support team as this isn't a working file for me, I'm sure they have plenty to do already That's thoughtful, but Tim Is the Senior Software Developer responsible for this feature, and he thought it may be worth his time ! I will get you a private upload link for us to look Kevin B 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 30, 2023 Staff Share Posted January 30, 2023 Here's a private upload link @Kevin B > https://www.dropbox.com/request/7XfJF4E0K22PzU3pNMWp Quote Link to comment Share on other sites More sharing options...
Kevin B Posted February 1, 2023 Share Posted February 1, 2023 Good Morning Gabe, Thanks for the link and the file is uploaded to Dropbox. I tried again to open with Designer 2.04 but still the same symptoms, Designer hangs on "Loading 1 document" and finally I have to close it with Windows 11 Task Manager. This isn't a working file for me so no hurry on my part. If and when you find the gremlin then let me know here just to satisfy my curiosity. My other .dwg files open quickly in Designer and I'm very happy with the new CAD fill access; converting .dwg straight to .afdesign is surely much better than passing it thru .pdf format -- excellent work by the CAD team! Thanks & Regards, Kevin Quote Link to comment Share on other sites More sharing options...
Staff Tim France Posted February 1, 2023 Staff Share Posted February 1, 2023 Hi @Kevin B, I've taken a look at your document. It is indeed broken and does cause an infinite loop when Affinity tries to work out what one of the linetypes is. Once I got AutoCAD to repair it, Designer did manage to load it, but because it is a HUGE document, it did take a while - I'd recommend not choosing All Pages when you import it because it will try and create a document with over 5 million objects in it! On my machine, opening just the model of the recovered document takes about 8 seconds. I'll put some extra checks and try and do something sensible. The document may look wrong when this happens though. Regards, Tim Quote Link to comment Share on other sites More sharing options...
Kevin B Posted February 1, 2023 Share Posted February 1, 2023 Hi Tim, Thank you for the update and I'm happy that you found the gremlin in that file, maybe it's useful as a "worst case scenario" to see how wonky a .dwg can become. That's an archived file so no big deal on how it turns out, when convenient you can send me whatever you come up with and I'll try to open it here, and yes it's bulky with lots of little objects. Thanks for the excellent support, it's much appreciated! Kind Regards, Kevin Quote Link to comment Share on other sites More sharing options...
Staff Serif Info Bot Posted October 23, 2023 Staff Share Posted October 23, 2023 The issue "DWG file stuck on loading" (REF: AF-346) has been fixed by the developers in internal build "2.3.0.2083". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
MaartenNL Posted December 12, 2023 Share Posted December 12, 2023 Hi, I also have a (somewhat large) DXF file that I've received from a manufacturer which Affinity Designer 2 isn't able to open. It's giving me this error and then I get a blank/no result: Unsupported entities detected during import. AcDb3dSolid (1 entity, 1 instance) Perhaps you can look into this one as well (see the attached DXF file). Thank you very much! Cheers, Maarten UBG_221_116.dxf Quote Link to comment Share on other sites More sharing options...
Hangman Posted December 13, 2023 Share Posted December 13, 2023 Hi @MaartenNL, As far as I'm aware the error means that Affinity Apps recognize the 3D-Solid, but the import procedure does not support it, though I'm sure someone from the Serif team can confirm whether this is indeed the case. Quote Affinity Designer 2.4.1.2344 | Affinity Photo 2.4.1.2344 | Affinity Publisher 2.4.1.2344 Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.8 MacBook Pro 16GB, macOS Monterey 12.6.8, Magic Mouse Link to comment Share on other sites More sharing options...
Staff Sean P Posted December 13, 2023 Staff Share Posted December 13, 2023 9 hours ago, MaartenNL said: Hi, I also have a (somewhat large) DXF file that I've received from a manufacturer which Affinity Designer 2 isn't able to open. It's giving me this error and then I get a blank/no result: Unsupported entities detected during import. AcDb3dSolid (1 entity, 1 instance) Perhaps you can look into this one as well (see the attached DXF file). Thank you very much! Cheers, Maarten UBG_221_116.dxf 29.52 MB · 3 downloads Hi MaartenNL, Welcome to the forums! Hangman is correct - your file contains a single 3D Solid which are not supported inside Affinity, so the message you're seeing is correct - the import has detected it, but informs you that it is unsupported. Tim France 1 Quote Link to comment Share on other sites More sharing options...
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