Christopher Frazier Posted December 2, 2022 Share Posted December 2, 2022 On 11/9/2022 at 8:49 AM, Martin Savel said: Update, in Affi Des 2 Export persona crashes only when you try to select another folder than the one which is opened is in save dialog window by default. In another words - it crashes when you try to select different location in finder dialog window. But it crashes constantly, all the time. Can confirm. I have taken to exporting only to my Mac desktop and then copying files into their appropriate folders. Quote Link to comment Share on other sites More sharing options...
powsimian Posted December 9, 2022 Share Posted December 9, 2022 I FOUND THE SOLUTION For me it's really easy to reproduce this crash. You select a new destination folder, click Export, and it freezes 90% of the time. If you highlight the folder in Finder and hit return on the keyboard, it works fine. Opening the new folder in the Finder window to select the destination effs it. Quote Link to comment Share on other sites More sharing options...
norbinw Posted December 20, 2022 Share Posted December 20, 2022 WTF DID THEY FIX IN LATEST UPDATE????????????? bleed is not fixed, warp bugs are not fixed, selection bugs are not fixed, and this export persona bug that has been logged 1 and a half year ago still not fixed!!!! Are you serious??????? Quote Link to comment Share on other sites More sharing options...
Martin Savel Posted December 21, 2022 Author Share Posted December 21, 2022 STILL CRASHING !!!!! Worst than anytime before! Not able to export ANYTHING! GUYS WAKE UP!!!! Quote Link to comment Share on other sites More sharing options...
norbinw Posted December 22, 2022 Share Posted December 22, 2022 I don't get it why aren't they updating export persona if they cant fix this issue. "Save as" works, "save" also works, only damn export persona has issues!! Quote Link to comment Share on other sites More sharing options...
jubarbie Posted January 11, 2023 Share Posted January 11, 2023 I also have this bug, not all the time though. I had it on the V1 version and I have it on the V2 version. I have a 2020 MacBook Pro Intel with MacOs Monterey. I don't have any Cloud drive installed such as Dropbox. Is there people from Serif team coming to this forum ? We would apreciate some communication from them, even to say they are working on it. Quote Link to comment Share on other sites More sharing options...
norbinw Posted January 11, 2023 Share Posted January 11, 2023 Nope. It's 2 months since the thread was started and 1 year and 2 months ++ since problem was reported. Still NOTHING! I just force close the app 5-6-7x /day, send a FU message in error report and a number, counting up for every crash. It's not my fault they are unable to fix a problem that has been lingering for one and a half year now. IMO they should just dump the whole export persona and redo it from the ground up, as it's the only part where app crashes constantly. Quote Link to comment Share on other sites More sharing options...
bajqo Posted January 11, 2023 Share Posted January 11, 2023 25 minutes ago, norbinw said: Nope. It's 2 months since the thread was started and 1 year and 2 months ++ since problem was reported. Still NOTHING! I just force close the app 5-6-7x /day, send a FU message in error report and a number, counting up for every crash. It's not my fault they are unable to fix a problem that has been lingering for one and a half year now. IMO they should just dump the whole export persona and redo it from the ground up, as it's the only part where app crashes constantly. AMEN Quote Link to comment Share on other sites More sharing options...
Christopher Frazier Posted January 11, 2023 Share Posted January 11, 2023 In an attempt to force Affinity to respond I was working up a video and email to show how to replicate the bug and I couldn't get it to time out. Is anyone else seeing it fixed on their systems? Quote Link to comment Share on other sites More sharing options...
bajqo Posted January 11, 2023 Share Posted January 11, 2023 10 minutes ago, Christopher Frazier said: In an attempt to force Affinity to respond I was working up a video and email to show how to replicate the bug and I couldn't get it to time out. Is anyone else seeing it fixed on their systems? Still not working properly for me. Today I have 10 or more freezes and forced restart. Barrowman 1 Quote Link to comment Share on other sites More sharing options...
Barrowman Posted February 1, 2023 Share Posted February 1, 2023 So a couple of V.2 updates and and exports still this isn't fixed (no surprise) at this point. I reall feel quite annoyed that V2 didn't address this, and yet I was still dumb enough to pay for the upgrade. FIX IT FOR GOODNESS SAKE!!! The sunk-cost of using Affinity, with these issues is becoming less & less of a motivation to stay. Quote Link to comment Share on other sites More sharing options...
Barrowman Posted February 1, 2023 Share Posted February 1, 2023 On 1/11/2023 at 6:37 PM, Christopher Frazier said: In an attempt to force Affinity to respond I was working up a video and email to show how to replicate the bug and I couldn't get it to time out. Is anyone else seeing it fixed on their systems? I've got the opposite now, can't get it to NOT happen, even after a number of restarts of the app, so stuck having to export loads of artboards individually. Quote Link to comment Share on other sites More sharing options...
norbinw Posted February 1, 2023 Share Posted February 1, 2023 They won't see my V3 purchase, that's for sure! And I was pro Affinity for a long time, but recently just talked off 2 of my buddies on purchasing this poop. So yeah.. The damage is done. I would VERY MUCH LOVE affinity, but this is just plain bull$shit. Hunger for money and bad coding, regardless what other admins are saying "ooo they are very talented".. Yeah and a 2021 issue is still present in 2023, and will be for versions to come. How much do you guys want to bet that 2.1 won't fix this? 😂😂 Quote Link to comment Share on other sites More sharing options...
Martin Savel Posted February 2, 2023 Author Share Posted February 2, 2023 Last two exports worked just after one restart, not five! We have some progress here! WOW Quote Link to comment Share on other sites More sharing options...
Heinrichdsf Posted February 2, 2023 Share Posted February 2, 2023 Yep, it is still happening regardless of where I export to. I'm more than annoyed that after buying V2 this bug is still not resolved. It's been reported since V1 and no fix yet. Quote Link to comment Share on other sites More sharing options...
reminous Posted February 2, 2023 Share Posted February 2, 2023 There is a work around: Before using the Export Persona, export one artboard using File/Export. After that, Export Persona will work as intended! You can export anywhere (Dropbox and Google Drive included). Before I do that, I had to use Affinity Photo to export my work properly. I hope it works for you guys too. Barrowman 1 Quote Link to comment Share on other sites More sharing options...
jubarbie Posted February 22, 2023 Share Posted February 22, 2023 OMG !! Using Affinity Desginer became a pain in the ass with this bug. How can we reach Serif team ? Are we even sure they know this bug exists?? Quote Link to comment Share on other sites More sharing options...
norbinw Posted February 22, 2023 Share Posted February 22, 2023 They are. And they don't care or they are incapable to code. This bug is present on the forums and reported since 2021. So I dare any mod or admin to prove me wrong. Quote Link to comment Share on other sites More sharing options...
jubarbie Posted February 22, 2023 Share Posted February 22, 2023 But I've searched a bit on the forum and they never said anything about it. They didn't ask anyone to send them the crash report or anything. Looks like they know but they are not investigating it. It is sush a disapointment because I had a lots of hope in the Affinity suite. But it became complicated to use it in a professional context now, and they don't show like they care about their customers. There is 0 communication. Quote Link to comment Share on other sites More sharing options...
norbinw Posted February 22, 2023 Share Posted February 22, 2023 Looks like you answered your own question. The same problem was never fixed in V1, and they launched a fast cash grab V2 where they made it even worse. In V1 at least after 2-3 crashes I was able to use the app without issues till a system reboot. So it is only and ONLY the app's fault. Same app, same behavior (actually worse in V2). They NEVER ask for detail. So yeah, trash support and quite a bad team if you ask me. Let's wait for the 2.1 update and see it not fixed. Quote Link to comment Share on other sites More sharing options...
bajqo Posted February 22, 2023 Share Posted February 22, 2023 2 hours ago, norbinw said: Looks like you answered your own question. The same problem was never fixed in V1, and they launched a fast cash grab V2 where they made it even worse. In V1 at least after 2-3 crashes I was able to use the app without issues till a system reboot. So it is only and ONLY the app's fault. Same app, same behavior (actually worse in V2). They NEVER ask for detail. So yeah, trash support and quite a bad team if you ask me. Let's wait for the 2.1 update and see it not fixed. You can join the beta program and test 2.1 version already. I have no time for that but someone who is in beta program can test it for us. Quote Link to comment Share on other sites More sharing options...
norbinw Posted February 22, 2023 Share Posted February 22, 2023 Yeah, thank you, but no thanks. This final version is Beta enough for me, I don't need an even beta beta, I work on 7-8-9 projects/day, and I can't afford any more slowdowns or instability. Quote Link to comment Share on other sites More sharing options...
bajqo Posted February 22, 2023 Share Posted February 22, 2023 7 minutes ago, norbinw said: Yeah, thank you, but no thanks. This final version is Beta enough for me, I don't need an even beta beta, I work on 7-8-9 projects/day, and I can't afford any more slowdowns or instability. I know. I working in advertising company so I really dont need any beta too.... Cant export stupid business cards for separated pdf without restarting ..... Quote Link to comment Share on other sites More sharing options...
Barrowman Posted February 22, 2023 Share Posted February 22, 2023 On 2/2/2023 at 8:42 PM, reminous said: There is a work around: Before using the Export Persona, export one artboard using File/Export. After that, Export Persona will work as intended! You can export anywhere (Dropbox and Google Drive included). Before I do that, I had to use Affinity Photo to export my work properly. I hope it works for you guys too. I can confirm that this "workaround" seems to solve the problem. It's a bit of a pain if you forget of course, but seeing as resolving this doesn't seem a priority for Serif, it's all we have. bajqo 1 Quote Link to comment Share on other sites More sharing options...
reminous Posted February 22, 2023 Share Posted February 22, 2023 1 hour ago, bajqo said: You can join the beta program and test 2.1 version already. I have no time for that but someone who is in beta program can test it for us. I've tested it in the 2.1.0.1709 and the bug is still there... I don't know, I'm starting to think that that is gonna be there for a while! So, I'm using the workaround while the bug persists: finish my design, export one artboards using the file/export option, then making my following export using the Export Persona. It sucks, but it's much better than come back to Adobe environment. bajqo 1 Quote Link to comment Share on other sites More sharing options...
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