Jump to content
You must now use your email address to sign in [click for more info] ×

Export memory error


Recommended Posts

A fellow Affinity Photo user Lars884 posted a similar question here recently about several thin white horizontal bar/lines that distributed over the exported jpg files. Someone replied that 'turning off HW Acceleration in Preferences'. Unfortunately, I couldn't find anything like that under 'Preferences'. Never experienced such things on my old Windows 7 PC. I'm now using an i5 PC with 16 gb RAM and Windows 11 Home. Affinity Photo 1.10.5.

Blackwater Falls in Tucker County, West Virginia, USA.jpg

Link to comment
Share on other sites

  • Staff

Hi @drgum8888,

Sorry to see you're having trouble!

Can you please open the Affinity app, then navigate to Edit > Preferences > Performance.

In the dialog that opens, please untick Hardware Acceleration at the bottom of this dialog, then restart the app as prompted.

Once restarted, re-export your image and you should find these lines no longer appear.

I hope this helps :)

Please note -

I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time.

Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible.

Many thanks!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.