Marco-G Posted October 20, 2022 Share Posted October 20, 2022 Hey, if I install any 1.10.x Version on my Win 11 [Version 10.0.22621.674] I see the splashscreen but at the moment when the Workspace normaly opens the Program Crash to desktop. I try GPU accelerated enforcement and also tried forcing GPU Acceleration off. No change. Interesting if I go back to 1.9.2 it works fine without the Issue. Attached the Crash dump. 9eb21823-2ecf-46ed-b646-059a68fd2d0a.dmp 4b9d66bc-5846-4950-bf65-390a65495264.dmp Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 20, 2022 Staff Share Posted October 20, 2022 Hi @Marco-G, Welcome to the Affinity Forums Sorry to hear you're having trouble! I'd like to request a few more files in order to confirm the exact cause of this, can you please: 1. Open Windows Run (Windows Key + R) and type the following - eventvwr 2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications 3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option). 4. Attach this saved file to your reply here. Secondly, please open Windows Settings and select Update & Security, then View Update History - with this open, please take a screenshot and attach this here for me also. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Marco-G Posted October 21, 2022 Author Share Posted October 21, 2022 (edited) Hey, log attached. In the Log you can also see that I later uninstalled the latest version and installed 1.9.2 which than is starting fine. Thanks export.evtx Edited October 21, 2022 by Marco-G Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 21, 2022 Staff Share Posted October 21, 2022 Many thanks for providing these for me! I can see in your Windows Update history that you have the KB5017271 update installed, which is known to be causing crashing within the Affinity apps currently. Please see the below FAQ for more information here, and how to remove the update from your PC to stop this crashing: I hope this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Marco-G Posted October 21, 2022 Author Share Posted October 21, 2022 Unfortunately can't uninstall updates on a company laptop. Will stay at 1.9.2. than, thanks. Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 22, 2022 Share Posted October 22, 2022 My crashes all the time after upgrade i need a solution beacuse i have work to do Please help NOW! Quote Link to comment Share on other sites More sharing options...
MmmMaarten Posted October 22, 2022 Share Posted October 22, 2022 Can confirm that uninstalling KB5017262 (on Win 10) fixed a crash of Designer here too. Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 23, 2022 Share Posted October 23, 2022 I can't uninstal i need to work now Quote Link to comment Share on other sites More sharing options...
AiDon Posted October 24, 2022 Share Posted October 24, 2022 8 hours ago, KrystianK said: I can't uninstal i need to work now Talk to your companies IT section and get them to uninstall the update. KrystianK 1 Quote Both PC’s Win 11 x64 System with Intuos Pen & Touch PC1 ASUS ROG Strix - AMD Ryzen 9 6900X CPU @ 3.3GHz. 32GB RAM- GPU 1: AMD Radeon integrated. GPU 2: NVIDIA RTX 3060, 6GB PC2 HP Pavilion - Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), 16GB RAM - GPU 1: Intel HD Graphics 630, GPU 2: NVIDIA GTX1050, 4GBiPad (8th Gen) 2020 Link to comment Share on other sites More sharing options...
KrystianK Posted October 24, 2022 Share Posted October 24, 2022 I can't uninstal i need to work now kolobo 1 Quote Link to comment Share on other sites More sharing options...
Ron P. Posted October 26, 2022 Share Posted October 26, 2022 On 10/24/2022 at 11:28 AM, KrystianK said: I can't uninstal i need to work now Posting the same question over and over isn't helping us to help you. Why can't you uninstall? Marco-G says because it's a company computer. Is that you're reason also? If so, then what AiDon posted is what you need to do. Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
KrystianK Posted October 26, 2022 Share Posted October 26, 2022 It crash only when you try to make new file IF YOU want open it's all ok by NOW. i can make new file by open old one NOW but i need some update to this affinity. Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 26, 2022 Share Posted October 26, 2022 I have only this, only this i can unnistall Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 26, 2022 Staff Share Posted October 26, 2022 Hi @KrystianK, If your application is crashing when creating a new document, this would usually indicate an issue with the Affinity app communicating with your GPU - therefore I'd recommend visiting the manufacturers website for your GPU & downloading the latest driver version available. Install this driver, then restart your PC and try opening a new document in Affinity once more. If this still crashes and don't wish to / are unable to uninstall the Windows update, please see this post where a workaround is suggested, although this is untested by Serif and isn't directly supported due to this. We only recommend this option if you are comfortable editing the config file for your apps. I hope this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
KrystianK Posted October 26, 2022 Share Posted October 26, 2022 I have 3060 etc witch Nvidia studio driver, this is problem? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 26, 2022 Staff Share Posted October 26, 2022 I recommend updating your 3060 drivers, directly from Nvidias website to ensure you have the latest version available - as crashes when creating a file are usually caused by outdated drivers KrystianK 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
KrystianK Posted October 27, 2022 Share Posted October 27, 2022 I'm checking all functions on both drivers studio and game ready now. Of course upgrade. Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 27, 2022 Share Posted October 27, 2022 No it dosen't work i write to nvidia witch thois problem but it make solution affinity? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 27, 2022 Staff Share Posted October 27, 2022 Thanks for trying that for me and I'm sorry to hear updating hasn't helped. Can you please open the Affinity app, then navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me? Many thanks once again KrystianK 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Kranitoko Posted October 27, 2022 Share Posted October 27, 2022 I'm finding I have a similar issue where Photo just crashes on start up. Following the above, the update numbers you provide for Windows 11 are not the same as the ones I have in this location. Mine are KB2565063 KB5016717 KB5019766 KB5019765 KrystianK 1 Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 27, 2022 Share Posted October 27, 2022 Yes this is .. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 27, 2022 Staff Share Posted October 27, 2022 2 hours ago, Kranitoko said: I'm finding I have a similar issue where Photo just crashes on start up. Following the above, the update numbers you provide for Windows 11 are not the same as the ones I have in this location. Mine are KB2565063 KB5016717 KB5019766 KB5019765 Welcome to the Forums @Kranitoko Searching the web for these KB values, they appear to be Windows Insider development/beta versions - indicating you're not currently on the stable/release channel for Windows 11. I recommend switching to the release channel, which will likely install the updates listed in the above FAQ, which can then be removed temporarily whilst we wait for a fix from Microsoft. ________________________________________ 17 minutes ago, KrystianK said: Yes this is .. Many thanks for providing that for me! Can you please try unticking Hardware Acceleration at the bottom of this dialog, then restart the app as prompted and try opening your image once again? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
KrystianK Posted October 27, 2022 Share Posted October 27, 2022 didin't work Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 27, 2022 Share Posted October 27, 2022 Open files work but NO WORK to make new file Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 27, 2022 Staff Share Posted October 27, 2022 Thank you for trying that for me - I'd like to request a copy of your Event Viewer log file, as this should hopefully contain more information as to the exact cause of this. Can you please: 1. Open Windows Run (Windows Key + R) and type the following - eventvwr 2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications 3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option). 4. Attach this saved file to your reply here. Many thanks for your continued patience and understanding here Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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