KrystianK Posted October 27, 2022 Share Posted October 27, 2022 Ok is it AffinityPhoto.evtx Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 28, 2022 Staff Share Posted October 28, 2022 Thanks for providing that! I can see shortly before the Affinity app hangs/crashes, your PenTablet.exe app crashes - Do you have a drawing tablet connected to your system currently? What make/model is this please? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
KrystianK Posted October 28, 2022 Share Posted October 28, 2022 I try it to disable this and uninstall is this same thing, it crash instantly BUT always when i wan't to make new file Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 28, 2022 Share Posted October 28, 2022 i only have this issue on Affinity photo other software don't make any problem Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 28, 2022 Share Posted October 28, 2022 i only have this issue on Affinity photo other software don't make any problem I have "XP-Pen Artist 24 Pro 2K TILT 60°" Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 28, 2022 Staff Share Posted October 28, 2022 Thanks for verifying that - can you please: Download new drivers, directly from XP Pen's website Uninstall the current 'PenTablet.exe' drivers you have installed Restart your PC Launch Affinity - does it still crash when creating a new document? If not, reinstall the new driver download, then restart your system and try once again in Affinity. Does this stop the crashing please? 33 minutes ago, KrystianK said: i only have this issue on Affinity photo other software don't make any problem It's likely Affinity is accessing the driver for this tablet and other softwares aren't interacting in the same way - but the crash is occurring in this driver and not within Affinity directly according to your event viewer log. KrystianK 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
KrystianK Posted October 28, 2022 Share Posted October 28, 2022 i do what you want but no effect, still problem exists witch new driver and new app for tablet Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 29, 2022 Share Posted October 29, 2022 It's work BUT only if i disconnect cable tablet from HDMI i need solutions beacuse on tablet i make graphics ... Quote Link to comment Share on other sites More sharing options...
KrystianK Posted October 30, 2022 Share Posted October 30, 2022 I confirm - problem solved!!!!! 😀 Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 31, 2022 Staff Share Posted October 31, 2022 That's wonderful news, many thanks for letting us know and for your patience in resolving this issue KrystianK 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Bentino Posted November 7, 2022 Share Posted November 7, 2022 Is there any ETA on a patch that covers this? I'm not really happy about deleting an update manually that Windows Update forces back every now and then. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 7, 2022 Staff Share Posted November 7, 2022 Hi @Bentino, Welcome to the Affinity Forums This issue has been reported to, and confirmed by Microsoft as a bug in the .NET code - as this issue affects multiple 'WPF' apps, including the Affinity suite. At this time, we're awaiting an update from Microsoft to resolve this crash, without the need for Affinity to be updated, however we're unable to provide an ETA for this, as it is under Microsofts control. I hope this clears things up and please accept our sincerest apologies for any inconveniences caused in the meantime. PetervL 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Bentino Posted November 7, 2022 Share Posted November 7, 2022 12 minutes ago, Dan C said: Hi @Bentino, Welcome to the Affinity Forums This issue has been reported to, and confirmed by Microsoft as a bug in the .NET code - as this issue affects multiple 'WPF' apps, including the Affinity suite. At this time, we're awaiting an update from Microsoft to resolve this crash, without the need for Affinity to be updated, however we're unable to provide an ETA for this, as it is under Microsofts control. I hope this clears things up and please accept our sincerest apologies for any inconveniences caused in the meantime. Hi @Dan C, that's okay. Thanks! Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 2, 2022 Staff Share Posted December 2, 2022 UPDATE for anyone still using V1 Affinity applications - Versions 1.10.6 of the Affinity suite have been released, which resolve these .NET Windows crashes. Please see the below link for information on how to download and install these updates: With the Affinity updates installed, you can now un-hide any previous Windows updates you have paused and install these without concern. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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