1141 Posted October 19, 2022 Posted October 19, 2022 I have just purchased and downloaded Affinity Photo for the first time and the app crashes upon launch, I have tried uninstalling all related files and restarting my system and the problem persists.
walt.farrell Posted October 19, 2022 Posted October 19, 2022 Welcome to the Serif Affinity forums, @1141. What OS are you running? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
walt.farrell Posted October 19, 2022 Posted October 19, 2022 Thanks. You might review this order topic which is very similar (but still not resolved). -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
ashf Posted November 9, 2022 Posted November 9, 2022 Are you using a PC with Intel Core 13th gen without a discreet GPU?
Powerhorse Posted November 9, 2022 Posted November 9, 2022 It looks like the activation server is down because of the new release. Try again in about 2 hours, when the new version is available I am so Sorry, Google translate for me, I am not liable for Google ;-))
1141 Posted November 9, 2022 Author Posted November 9, 2022 12th Gen Intel(R) Core(TM) i7-12700H and Intel® Arc™ A370M graphics with 4 GB GDDR6 VRAM I believe.
ashf Posted November 9, 2022 Posted November 9, 2022 3 minutes ago, 1141 said: 12th Gen Intel(R) Core(TM) i7-12700H and Intel® Arc™ A370M graphics with 4 GB GDDR6 VRAM I believe. That's it. Intel Arc OpenCL problem. You need to disable the OpenCL computing.
ZhangX Posted November 9, 2022 Posted November 9, 2022 47 minutes ago, Powerhorse said: It looks like the activation server is down because of the new release. Try again in about 2 hours, when the new version is available Wouldn't get the new version first then try again make more sense?
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