ellen.mc2 Posted October 18, 2022 Share Posted October 18, 2022 Hi, For several months I have been having many eps files that when they are open, are blank. I get these from stock vector sites (paid, premium files). It's not a glitch, it happens time and time again with the same files. I am using Affinity Designer 1.10.5. I have a Mac and use Monterey 12.5.1 - so all current to date. I have asked for support help from one of the stock sites and with the example I sent them, the support person can open the file and it is not blank, it is a regular eps file with layers. They used Affinity on a Mac with the same versions as me. I have tried downloading the files from Safari and Chrome and get the same results. However, one thing I noticed is that it does seem like when I come across a blank eps file and then try to download and then open other eps files from the same designer, those files will also be blank. I suspect it could have to do with the software they use to save them or version of the software. I have designers who's files all open correctly, consistently and others that don't. Now another odd thing is that I have a file from a designer that I downloaded in April and that file opens like normal. I accidentally downloaded that file again a couple of months ago yet, that one is blank. It has the same created date on it, so appears tone the exact same file. But now I can't open any current files from that designer that aren't blank. I have attached a recent file that I have trouble with, if someone would like to test it. Opening it shows completely blank. But if I try to Place it, I can see the bounds box, and can see it's there, but it is still empty. Does anyone know what the problem could be? I have tried zeroing out the coordinates, it doesn't do anything. It happens to about 30-40% of the files I try to use. It's to the point where I will need to switch to Illustrator if I can't find a fix. I can use an online tool to convert to SVG and then open these files, but I don't want to pay for that. Thanks for your help in advance! Ellen set_of_cartoon_owl_character_listening_to_music_on_headphones_playing_guitar_saying_hello.eps Quote Link to comment Share on other sites More sharing options...
Komatös Posted October 18, 2022 Share Posted October 18, 2022 I can open your sample file without any problems (Windows PC). Can you show us the Studio layer panel, please? With .eps files it is the same as with all Adobe file formats. Adobe file formats contain a proprietary area that third-party programmes cannot read. Files that are/were saved with older versions of Illustrator in .eps format also have the vector data in this proprietary area. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
ellen.mc2 Posted October 18, 2022 Author Share Posted October 18, 2022 Sure. The 1st shot is opening the eps by double clicking or File: Open. The 2nd shot is if I try to place the file. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted October 18, 2022 Share Posted October 18, 2022 It opens fine here with Mac OS 11.7 Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
ellen.mc2 Posted October 18, 2022 Author Share Posted October 18, 2022 I have Photoshop and all these files open fine there, but I have no way to convert them to edit in vector. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted October 18, 2022 Share Posted October 18, 2022 58 minutes ago, ellen.mc2 said: ... I have a Mac ... Can you open it in Apple's Preview application? You could then export as a PDF. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
ellen.mc2 Posted October 18, 2022 Author Share Posted October 18, 2022 Holy cow Bruce, that totally worked! I can't believe I didn't think of at least trying that. Thank you so much. you're a life saver! But still, I should be able to open these files in Affinity without converting. It's so weird. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted October 18, 2022 Share Posted October 18, 2022 15 minutes ago, ellen.mc2 said: But still, I should be able to open these files in Affinity without converting. It's so weird. Seeing as I am on Mac, albeit a different OS than you, yes you should be able to open the file. How often do you shutdown the computer? I find a fair number of problems are fixed with the classic "Have you tried turning it off and on again?" bit of advice from Roy in The IT Crowd. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
ellen.mc2 Posted October 18, 2022 Author Share Posted October 18, 2022 Yeah, I restarted a million times and have gone through multiple iOS updates. This started happening back in May or June, but seems to happen more often, or I'm just getting more unlucky with the graphics I choose to use. I have even considered reinstalling the Affinity software, except I can't find my license key. Old Bruce 1 Quote Link to comment Share on other sites More sharing options...
JimmyJack Posted October 18, 2022 Share Posted October 18, 2022 Hi @ellen.mc2, I have no idea how or why the below might occur, BUT you might as well check: A) Select your (only) layer, click FX and make sure the fill opacity (at the bottom of the window) is not set to 0. (this setting will not trigger the "FX" to show up on the layer in the panel so there's no way to know until you look) B) also check that the transparency tool is set to None. (Seems to an even more unlikely possibility, but still worth a check) Edit: Hmmm, you would still see the expand arrow on the File > Open version regardless. So maybe moot. Another thought, with no fix in mind. Are you on Apple silicon? Quote Link to comment Share on other sites More sharing options...
ellen.mc2 Posted October 18, 2022 Author Share Posted October 18, 2022 Hi, I got my laptop in 2019. I don't *think* it has the silicon chip? A. FX fill is 100% B. It's set to None I use Affinity Designer almost every day for my work. I can't imagine I have some weird setting? I just don't get how usually- not always, once I find one I can't open and see, I also can't open/see the rest of the files from the same designer. JimmyJack 1 Quote Link to comment Share on other sites More sharing options...
JimmyJack Posted October 18, 2022 Share Posted October 18, 2022 54 minutes ago, ellen.mc2 said: I use Affinity Designer almost every day for my work. I can't imagine I have some weird setting? I just don't get how usually- not always, once I find one I can't open and see, I also can't open/see the rest of the files from the same designer. Yes, but the handful of people here (including myself) aren't having a problem opening/placing, so that leads me to think it's something local to your system/settings. How about saving those two Designer files after the attempt to 1) open, and 2) place the same owls eps and uploading them here? Oh, and also, the M1 came out in 20 so I agree not Apple chip (you can tell for sure though, fyi, under the Apple icon > About this Mac). Quote Link to comment Share on other sites More sharing options...
ellen.mc2 Posted October 18, 2022 Author Share Posted October 18, 2022 Jimmy, Just so I'm clear. I should open the owl file and the save and upload it here. then open a new file, try to place it and save and upload here. Correct? If so, should I save as afdesign or eps? Quote Link to comment Share on other sites More sharing options...
v_kyr Posted October 18, 2022 Share Posted October 18, 2022 Opens and looks fine in ADe also under El Capitan ... You should show some screenshots of your overall ADe settings here. Also check if you use Metal or OpenGL, which is applied here for hardware acceleration. - Further Monterey has been updated to version 12.6 in the meantime! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
JimmyJack Posted October 18, 2022 Share Posted October 18, 2022 2 minutes ago, ellen.mc2 said: Jimmy, Just so I'm clear. I should open the owl file and the save and upload it here. then open a new file, try to place it and save and upload here. Correct? If so, should I save as afdesign or eps? Yes 1) File > open. Open the owl eps. You will have your one blank layer. Save as .afdesign. 2) Same with the place. New file > place ... Quote Link to comment Share on other sites More sharing options...
ellen.mc2 Posted October 18, 2022 Author Share Posted October 18, 2022 Which setting screenshot should I show? I don't think I'm using Metal or OpenGL. I think I used to use OpenGL a while back. Where can I check that? Oops, I meant to update yesterday. I'll try 10.6 later today. Quote Link to comment Share on other sites More sharing options...
ellen.mc2 Posted October 18, 2022 Author Share Posted October 18, 2022 owls-after open and save.afdesignowls saved after placing.afdesign Got it Jimmy. Here are the two saved owl files. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted October 18, 2022 Share Posted October 18, 2022 Just now, ellen.mc2 said: Where can I check that? Menu: "Affinity Designer > Preferences..." and there then "Performance" the one with the shown cat symbol. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
ellen.mc2 Posted October 18, 2022 Author Share Posted October 18, 2022 Quote Link to comment Share on other sites More sharing options...
JimmyJack Posted October 18, 2022 Share Posted October 18, 2022 7 minutes ago, ellen.mc2 said: Got it Jimmy. Here are the two saved owl files. Thanks. Unfortunately, didn't help. I'm stymied. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted October 18, 2022 Share Posted October 18, 2022 Your document setup as default in terms of used color profile look odd (Color format: Grey/8, Greyscale D50), mine do look as default instead like ... ... or did you saved as Greyscale? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
JimmyJack Posted October 18, 2022 Share Posted October 18, 2022 Oh wait a sec. My last guess (until I have another one 😉) Are you using an external hard drive or cloud storage? If so, try bringing the eps file to your local drive and try. icreate 1 Quote Link to comment Share on other sites More sharing options...
v_kyr Posted October 18, 2022 Share Posted October 18, 2022 In your prefs hardware acceleration is enabled at the bottom ( x Enable Metal compute acceleration), did you tried without that (when it is disabled)? BTW, do you use a two monitor setup? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
R C-R Posted October 18, 2022 Share Posted October 18, 2022 2 hours ago, ellen.mc2 said: Got it Jimmy. Here are the two saved owl files. I only tried the 1st one but for me it is empty & only 7 KB. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Manuel Pardo Posted August 7, 2023 Share Posted August 7, 2023 My system, Affinity Designer : 1.10.6 MacOSX: Ventura 13.2.1 MBA M2 Apple Silicon 8G RAM I'm facing exactly this problem. I'm trying to open an EPS file from my iCloud Drive, but all files are getting blank after opened. I noticed that: - EPS files outsite iCloud Drive > Affinity Designer folder has this problem. My EPS file is under iCloud Drive > MyFolder ....so is getting blank after opened. If I download to my local hard drive or move it to affinity designer iCloud folder it works. So my question is: - Is not possible to use files outside Affinity Folder in iCloud Drive? Is this a bug or a requisite to get this working? icreate 1 Quote Link to comment Share on other sites More sharing options...
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