You may have been asked to provide a crash report when speaking with our support team. This will help them look into your issue further and hopefully allow our developers to figure out what caused the crash. Below are instructions explaining where the Crash Reports are stored on Windows, MacOS and iPadOS: Windows (2.1 onwards) Press the Windows Key + R to launch the Run dialog and enter the relevant app path: Affinity Store (MSIX) & Windows Store: Photo -  %USERPROFIL