Loyalty Is Key Posted October 6, 2022 Share Posted October 6, 2022 I'm not sure why it's so hard to do, but I can't find a link or a customer support email. Affinity keeps crashing and I'm wanting to try an older version to download. Can someone assist? Quote Link to comment Share on other sites More sharing options...
R C-R Posted October 6, 2022 Share Posted October 6, 2022 2 hours ago, Loyalty Is Key said: I'm not sure why it's so hard to do, but I can't find a link or a customer support email. Did you try clicking on the "Contact Us" link at the bottom of the page? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
carl123 Posted October 6, 2022 Share Posted October 6, 2022 4 hours ago, Loyalty Is Key said: I'm not sure why it's so hard to do, but I can't find a link or a customer support email. Customer support is available via these forums 4 hours ago, Loyalty Is Key said: Affinity keeps crashing and I'm wanting to try an older version to download. Can someone assist? I have responded to that issue here, in your other post Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 6, 2022 Staff Share Posted October 6, 2022 Customer Service: Affinity@serif.com Technical Support: AffinitySupport@serif.com Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Loyalty Is Key Posted October 7, 2022 Author Share Posted October 7, 2022 On 10/5/2022 at 9:47 PM, R C-R said: Did you try clicking on the "Contact Us" link at the bottom of the page? Yes Quote Link to comment Share on other sites More sharing options...
Loyalty Is Key Posted October 7, 2022 Author Share Posted October 7, 2022 22 hours ago, carl123 said: Customer support is available via these forums I have responded to that issue here, in your other post That was not the only issue I was having. Again, I would rather download an older version to see if alleviates all the issues instead of uninstalling updates to see if that fixes the issue. After I reset my computer and re-installed Affinity, some of those issues went away, some didn't. Quote Link to comment Share on other sites More sharing options...
Loyalty Is Key Posted October 7, 2022 Author Share Posted October 7, 2022 21 hours ago, Patrick Connor said: Customer Service: Affinity@serif.com Technical Support: AffinitySupport@serif.com Thank you! Quote Link to comment Share on other sites More sharing options...
R C-R Posted October 7, 2022 Share Posted October 7, 2022 6 minutes ago, Loyalty Is Key said: On 10/5/2022 at 9:47 PM, R C-R said: Did you try clicking on the "Contact Us" link at the bottom of the page? Yes Did that not take you to a web page showing among other things both the Affinity@serif.com & AffinitySupport@serif.com email addresses? If not, what browser were you using? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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