Gift Posted October 4, 2022 Share Posted October 4, 2022 Since updating to Windows 11, version 22H2 Affinity Designer crashes and is unusable. Need a fix asap! Anybody else having similar issue? Anyone got a way around this, have restarted PC but no joy! Quote Link to comment Share on other sites More sharing options...
joe_l Posted October 4, 2022 Share Posted October 4, 2022 1 minute ago, Gift said: Anybody else having similar issue? Could be helpful? Quote Link to comment Share on other sites More sharing options...
GarryP Posted October 4, 2022 Share Posted October 4, 2022 You already reported this here: https://forum.affinity.serif.com/index.php?/topic/156026-constantly-crashing/&do=findComment&comment=963323 The latest staff reply to that thread was about an hour ago. Quote Link to comment Share on other sites More sharing options...
Gift Posted October 4, 2022 Author Share Posted October 4, 2022 Thank you Joe_I , I did read this, but its more about fonts, where as I have total crash after a few minutes. Can't even close it down without reboot whole PC Quote Link to comment Share on other sites More sharing options...
carl123 Posted October 4, 2022 Share Posted October 4, 2022 17 minutes ago, Gift said: Since updating to Windows 11, version 22H2 That's a BIG Windows update. I've been waiting for some feedback on how that update goes. Mine are currently paused 😁 Your crashes seem more serious (rebooting pc!) but see if you have KB5017271 in your recent list of updates. That was specific to 22H2 and may be the cause of the crashing Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Gift Posted October 4, 2022 Author Share Posted October 4, 2022 I have KB5017271, and the latest KB5017389 update. Problems started since KB5017271 updated yesterday, was hoping KB5017389 would fix the issue which I updated earlier today. But no such luck. I have now found out I can close Affinity Designer via Task Manager rather than closing down whole PC. Quote Link to comment Share on other sites More sharing options...
Gift Posted October 4, 2022 Author Share Posted October 4, 2022 I've not uninstalled anything as yet, if that's what you mean Quote Link to comment Share on other sites More sharing options...
carl123 Posted October 4, 2022 Share Posted October 4, 2022 22 minutes ago, Gift said: I have KB5017271, and the latest KB5017389 update. Problems started since KB5017271 updated yesterday, was hoping KB5017389 would fix the issue which I updated earlier today. But no such luck. At first glance KB5017389 does not appear to be the same sort of update that has caused problems Whereas KB5017271 does, so I would uninstall that one first and see how it goes Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Gift Posted October 6, 2022 Author Share Posted October 6, 2022 Uninstalled KB5017271 still have same problem, Affinity works for a bit longer before crash. Has anyone tried to uninstall Affinity, update windows and reinstall Affinity? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 6, 2022 Staff Share Posted October 6, 2022 Sorry to hear this @Gift, we're going to need a copy of your crash reports to investigate the issue further. Please open Windows Run (Windows Key + R) then paste the following string and press OK: %APPDATA%\Affinity\Designer\1.0\CrashReports\reports In the window that opens, please select the 3 most recently created .DMP files, then attach these to your reply here. Many thanks in advance! Quote Link to comment Share on other sites More sharing options...
Gift Posted October 6, 2022 Author Share Posted October 6, 2022 ea8b116c-9576-4951-b3ee-c76da7b8b186.dmp Quote Link to comment Share on other sites More sharing options...
v_kyr Posted October 6, 2022 Share Posted October 6, 2022 Quote Operating system: Windows NT 10.0.22621 457 CPU: amd64 family 6 model 165 stepping 5 16 CPUs GPU: UNKNOWN Crash reason: 0xe0434352 / 0x00000081Crash address: 0x7ffcc70dfaec Process uptime: 3242 seconds Thread 0 (crashed) 0 KERNELBASE.dll + 0x8faec rax = 0x0000000000000000 rdx = 0x000001b88fc99d18 rcx = 0x0000000000000000 rbx = 0x00000000e0434352 rsi = 0x0000000000000001 rdi = 0x0000000000000005 rbp = 0x000000794e1fd950 rsp = 0x000000794e1f7df0 r8 = 0x000001b89459af90 r9 = 0x0000000000000001 r10 = 0x00007ffc0cd42bf6 r11 = 0x000000794e1f76f0 r12 = 0x0000000000004000 r13 = 0x000001b88e01a678 r14 = 0x000000794e1f7f88 r15 = 0x00007ffbed51ca18 rip = 0x00007ffcc70dfaec Found by: given as instruction pointer in context 1 KERNELBASE.dll + 0x8faec rbp = 0x000000794e1fd950 rsp = 0x000000794e1f7e28 rip = 0x00007ffcc70dfaec Found by: stack scanning 2 libpersona.dll + 0x6b00005 rbp = 0x000000794e1fd950 rsp = 0x000000794e1f7e30 rip = 0x00007ffc00000005 Found by: stack scanning 3 0x7ffcb1b10000 rbp = 0x000000794e1fd950 rsp = 0x000000794e1f7e58 rip = 0x00007ffcb1b10000 Found by: stack scanning 4 clr.dll + 0x1279d8 rbp = 0x000000794e1fd950 rsp = 0x000000794e1f7ea0 rip = 0x00007ffcb1c379d8 Found by: stack scanning 5 clr.dll + 0x128184 rbp = 0x000000794e1fd950 rsp = 0x000000794e1f7ed0 rip = 0x00007ffcb1c38184 Found by: stack scanning See further ... How to solve unknown software exception 0xe0434352 ... and also try to undo some of the recently Win installed software updates named by users above in this thread! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.1.2 ◆ iPad OS 17.1.2 Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 7, 2022 Staff Share Posted October 7, 2022 Thanks for providing that for me and my apologies for the delayed response here! As recommended above, I'd uninstall the latest update you have for Windows 10 (KB5017389) and also run the .NET repair tool from the below link: https://www.microsoft.com/en-gb/download/details.aspx?id=30135 Once both of these have been done, restart your PC and then try running Affinity once again Quote Link to comment Share on other sites More sharing options...
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