CarolMThomas Posted September 29, 2022 Share Posted September 29, 2022 Hi. First, this is the wrong forum but it is the only forum the site would let me select so here I am. That's one issue I'm having. But the real issue is an editing issue where white streaks appear randomly on some photos. Hoping someone can give me a hand with sorting this - here's the information about the issue. It's random, not all photos. It happens with three cameras I use, so it's not the camera. The streaks are horizontal, mainly white sometimes grey, of varying width and length. They appear after editing (which is always minimal) and, sometimes, if the photo is simply opened and exported to my desktop without editing. My tech guy has uninstalled Affinity, deleted the following folders and reinstalled the latest version, but the issue persists: C:\Program Files\Affinity\ C:\ProgramData\Affinity\ %userprofile%\AppData\Roaming\Affinity\ I'd be grateful if anyone has an idea about what to do about this. Quote Link to comment Share on other sites More sharing options...
joe_l Posted September 29, 2022 Share Posted September 29, 2022 5 hours ago, CarolMThomas said: I'd be grateful if anyone has an idea about what to do about this. I guess hardware acceleration is on in your AP. Turn it off within AP via Preferences > Performance. CarolMThomas 1 Quote ---------- Windows 10 / 11, Complete Suite Retail and Beta Link to comment Share on other sites More sharing options...
TKucey Posted September 29, 2022 Share Posted September 29, 2022 Have something similar, but white or black bars and now cutouts. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 29, 2022 Share Posted September 29, 2022 4 hours ago, TKucey said: Have something similar, but white or black bars and now cutouts. Same advice: In Preferences, Performance, turn off Hardware Acceleration (OpenCL) if it is on. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
CarolMThomas Posted September 30, 2022 Author Share Posted September 30, 2022 21 hours ago, joe_l said: I guess hardware acceleration is on in your AP. Turn it off within AP via Preferences > Performance. Yahoo I think that has worked. I don't even know what hardware acceleration is, but the box was ticked and now it is not. The fault is intermittent but the photos I have edited with the box unticked are all ok. Thank you so much! joe_l 1 Quote Link to comment Share on other sites More sharing options...
TKucey Posted October 18, 2022 Share Posted October 18, 2022 thanks! dont know if this solved the random problem, but mine was checked and so we shall see. Now if I could just solve the desaturation of images brought in as copy/pastes or screen shots that would be amazing! cheers Quote Link to comment Share on other sites More sharing options...
CarolMThomas Posted October 19, 2022 Author Share Posted October 19, 2022 Turning off hardware acceleration worked. The problem has not reoccurred. Grateful! Quote Link to comment Share on other sites More sharing options...
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