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Affinity Photo Crash When Try To Search In Font Selection.


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  • Moderators

Hi Lirr,

Welcome to the forums :)

Its likely that you have a corrupted font/ too many fonts installed etc. Please could you tell me how many fonts you have installed and if possible could you provide a copy of the latest crash report found using the below link?

https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

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12 minutes ago, Callum said:

Hi Lirr,

Welcome to the forums :)

Its likely that you have a corrupted font/ too many fonts installed etc. Please could you tell me how many fonts you have installed and if possible could you provide a copy of the latest crash report found using the below link?

https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/

Thanks
C

Yes, I think this is ?

a470c2f9-9dc1-4978-b234-af7c8fc074f2.dmp

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  • Moderators

Thank you I'll take a look at the crash report now in the mean time could you try the following steps? 

  1. Restart your PC
  2. Launch Command Prompt
  3. On the basis you have installed Publisher in it's default location on the C drive type/copy cd "C:\Program Files\Affinity\Photo\" and Enter
  4. Type/Copy Photo --disable-font-preview-cache and Enter

Please tag me using @ in your reply so I can be sure to respond ASAP.

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35 minutes ago, Callum said:

Thank you I'll take a look at the crash report now in the mean time could you try the following steps? 

  1. Restart your PC
  2. Launch Command Prompt
  3. On the basis you have installed Publisher in it's default location on the C drive type/copy cd "C:\Program Files\Affinity\Photo\" and Enter
  4. Type/Copy Photo --disable-font-preview-cache and Enter

Still crashing.

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Removing this update is only a temporary fix. In a moment, my computer updates again and installs this update. How to permanently remove the problem with Affinity programs closing after entering any letter in the font list? Why only Affinity programs have a problem with Windows updates?

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22 minutes ago, GRAFKOM said:

Removing this update is only a temporary fix. In a moment, my computer updates again and installs this update. How to permanently remove the problem with Affinity programs closing after entering any letter in the font list? Why only Affinity programs have a problem with Windows updates?

As this issue has only just occurred and seems to be caused by the update we don't have a permanent solution at this point in time. Due to the cause of the issue I would be surprised to find that Affinity is the only app effected however it's not impossible. Hopefully we will have more concrete info soon.

Please tag me using @ in your reply so I can be sure to respond ASAP.

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O ile mi wiadomo, w systemie Windows 11 możesz wstrzymać wszystkie aktualizacje tylko na maksymalnie 21 dni. Raczej niemożliwe jest wybranie konkretnej aktualizacji, np. KB5017264, aby uniknąć kolejnej aktualizacji.

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8 minutes ago, GRAFKOM said:

O ile mi wiadomo, w systemie Windows 11 możesz wstrzymać wszystkie aktualizacje tylko na maksymalnie 21 dni. Raczej niemożliwe jest wybranie konkretnej aktualizacji, np. KB5017264, aby uniknąć kolejnej aktualizacji.

https://pureinfotech.com/show-hide-updates-windows-11/

Also: https://www.minitool.com/news/how-to-block-specific-updates-on-windows-10-11.html

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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