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Designer Crashes when i try to type something in the Font selection menu


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Everytime I try to search/select a font by typing it's name on the Font menu, my Affinity Designer crashes and close. 

 

I´m using Windows 11, and Designer 1.10.5.1342. 

I tried to remove all installed fonts to check, but it still crashes when I try to type something in the font menu.

Also tried:

- Update gpu drivers
- Reset preference files
- Uninstall and Reinstall Affinity apps
- Uninstall my Font Manager (Fontbase)

 

EDIT: Just checked and the behavior can be replicated on all Affinity softwares. Tried some other softwares, like Word and Excel, without problem... but any Affinity software crashes when i try to type in the Font menu.

 

Crashlogs attached.

9b875940-6d73-4157-b814-ef1e877040cd.dmp 9e20a760-200d-4699-a498-796f72d52740.dmp 21fbbe13-31e0-472d-8712-0212ad64a8cc.dmp 9418ada0-a1fd-4f4e-9585-dafbe2a63d6b.dmp bcbe4044-7772-4110-b77c-df9583b3b379.dmp

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From the crash report the issue is with a Windows component I can see that you are running the original insider build of Windows 11 can you please install the latest Windows 11 update and see if Designer has the same crash when typing in the font menu

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I have the same problem that arise today. Yesterday I updated Windows 11 as it wanted to do it. 

Today I saw that there is another update: 2022-09 Cumulative Update for Windows 11 for x64-based Systems (KB5017383), and I made it also, but no good. Now I have not more updates to do and Windows Insider option is switched off. (It has never been on in my computer).

So - what next? It is very annoying to find fonts without that feature. :( 

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22 hours ago, NathanC said:

Please see the below FAQ thread on how to resolve this:

 

But this is not permanent solution, as Windows 11 installs it back and after computer restart is all the same. Net framework update (KB5017264) is mandatory, I think - so we need update of Affinity applications instead...

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4 minutes ago, MuuSer said:

But this is not permanent solution, as Windows 11 installs it back and after computer restart is all the same. Net framework update (KB5017264) is mandatory, I think - so we need update of Affinity applications instead...

We are aware of this and the problem has been logged with the developers, this won't be a permanent solution however I have updated the FAQ post to include a method to hide updates, see below.

https://pureinfotech.com/show-hide-updates-windows-11/

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This does not work on Windows 10 as when I run the tool the KB is not showing up to be hidden. When I remove the KB it keeps wanting to install after reboot. The only thing I can do right now is stop my updates. This is actually causing more the just Affinity issues. It is a issue with Microsoft. I have steam and a few other programs crashing. MS should pull the KB or didn't do enough testing.

image.png.070a31ec4c3497823ec6031f05c8cb49.png

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@NathanC

KB5017859 was shown as pending and just "installed" on my Windows 11 PC

I checked for the "selecting font crashes Affinity" problem and it was now doing that. (Previously not)

 

On checking my listed Windows updates KB5017859 was NOT listed but KB5017264 was now there (KB5017859 installed KB5017264)

I uninstalled KB5017264 and verified the font problem had disappeared

 

On using the wushowhide.diagcab tool to prevent KB5017264 from reinstalling I was not shown KB5017264, but I was shown KB5017859 (which I then set to not reinstall)

 

This is just a heads-up for anyone saying they can't see KB5017264 when using wushowhide.diagcab as it may now be listed as KB5017859 (as in my case) or another KB number in a future Microsoft update

 

 

 

To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.

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Will this eventually be fixed within Affinity, or is continually uninstalling the update the only solution on Windows 10? 

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 10 Home
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad

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1 hour ago, PaulEC said:

Will this eventually be fixed within Affinity,

At least one post has mentioned other applications also having problems, if I read it correctly. So perhaps it is something for Microsoft to deal with.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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Via a web search for (I think) Windows 10 KB5017262 crash I found other reports of WPF-based applications crashing after this .Net update was applied. So my guess is that it's a Microsoft problem, and the fixes are bad, and that Microsoft will be the ones fixing this.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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19 minutes ago, walt.farrell said:

Windows 10 KB5017262

Yes, this update is installed for me:

C:\WINDOWS\system32>wmic qfe | find "5017262"
http://support.microsoft.com/?kbid=5017262  x  Update                        KB5017262               NT AUTHORITY\SYSTEM  9/28/2022

 

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28 minutes ago, user_123 said:

Yes, this update is installed for me:

Then you'll need to uninstall it, as mentioned in the FAQ: 

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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There is another update that may cause problems. 

September 30, 2022-KB5017271 Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 11 22H2

I was surprised that I experienced the same phenomenon. And since I had no problems a few days ago, I suspected the above update as the cause. After uninstalling it, my suspicions were confirmed.  

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.4 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF

Life is too short to have meaningless discussions!

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