Designer Crashes when i try to type something in the Font selection menu

[raphaelbonelli]

Everytime I try to search/select a font by typing it's name on the Font menu, my Affinity Designer crashes and close. 

 

I´m using Windows 11, and Designer 1.10.5.1342. 

I tried to remove all installed fonts to check, but it still crashes when I try to type something in the font menu.

Also tried:

- Update gpu drivers
- Reset preference files
- Uninstall and Reinstall Affinity apps
- Uninstall my Font Manager (Fontbase)

 

EDIT: Just checked and the behavior can be replicated on all Affinity softwares. Tried some other softwares, like Word and Excel, without problem... but any Affinity software crashes when i try to type in the Font menu.

 

Crashlogs attached.

9b875940-6d73-4157-b814-ef1e877040cd.dmp 9e20a760-200d-4699-a498-796f72d52740.dmp 21fbbe13-31e0-472d-8712-0212ad64a8cc.dmp 9418ada0-a1fd-4f4e-9585-dafbe2a63d6b.dmp bcbe4044-7772-4110-b77c-df9583b3b379.dmp

[DWright]

From the crash report the issue is with a Windows component I can see that you are running the original insider build of Windows 11 can you please install the latest Windows 11 update and see if Designer has the same crash when typing in the font menu

[raphaelbonelli]

All available updates are installed.

[DWright]

Can  you please stop using the Windows Insider option and you should then see the newer updates

[raphaelbonelli]

Problem solved after upgrade!

Thanks a lot @DWright

[Alfat]

On 9/22/2022 at 12:10 AM, raphaelbonelli said:

Problem solved after upgrade!

Thanks a lot @DWright

what did you upgrade sir? I experienced the same thing in Affinity Photo, windows 11 was updated and I didn't follow the insider program from the beginning of installing windows...

[kratzbaumkordel]

I experience the exact same problem on Windows 10 with all updates installed.

[MuuSer]

I have the same problem that arise today. Yesterday I updated Windows 11 as it wanted to do it. 

Today I saw that there is another update: 2022-09 Cumulative Update for Windows 11 for x64-based Systems (KB5017383), and I made it also, but no good. Now I have not more updates to do and Windows Insider option is switched off. (It has never been on in my computer).

So - what next? It is very annoying to find fonts without that feature.  

[Mtrx]

Same problem. All 3 affinity program crash, after i try to typing in the fonts menü.

I just bought a new pc, installed all the fonts and programs. Everything is fresh now.

Please help...

[NathanC]

Please see the below FAQ thread on how to resolve this:

 

 

[MuuSer]

22 hours ago, NathanC said:

Please see the below FAQ thread on how to resolve this:

 

But this is not permanent solution, as Windows 11 installs it back and after computer restart is all the same. Net framework update (KB5017264) is mandatory, I think - so we need update of Affinity applications instead...

[NathanC]

4 minutes ago, MuuSer said:

But this is not permanent solution, as Windows 11 installs it back and after computer restart is all the same. Net framework update (KB5017264) is mandatory, I think - so we need update of Affinity applications instead...

We are aware of this and the problem has been logged with the developers, this won't be a permanent solution however I have updated the FAQ post to include a method to hide updates, see below.

https://pureinfotech.com/show-hide-updates-windows-11/

[MuuSer]

5 hours ago, N.P.M. said:

Did you apply the tool provided?
This hides the update from reinstalling again.

Yes. Thanks. We will see. So far all is functioning and no updates.  

[Deadmoond]

This does not work on Windows 10 as when I run the tool the KB is not showing up to be hidden. When I remove the KB it keeps wanting to install after reboot. The only thing I can do right now is stop my updates. This is actually causing more the just Affinity issues. It is a issue with Microsoft. I have steam and a few other programs crashing. MS should pull the KB or didn't do enough testing.

[carl123]

@NathanC

KB5017859 was shown as pending and just "installed" on my Windows 11 PC

I checked for the "selecting font crashes Affinity" problem and it was now doing that. (Previously not)

 

On checking my listed Windows updates KB5017859 was NOT listed but KB5017264 was now there (KB5017859 installed KB5017264)

I uninstalled KB5017264 and verified the font problem had disappeared

 

On using the wushowhide.diagcab tool to prevent KB5017264 from reinstalling I was not shown KB5017264, but I was shown KB5017859 (which I then set to not reinstall)

 

This is just a heads-up for anyone saying they can't see KB5017264 when using wushowhide.diagcab as it may now be listed as KB5017859 (as in my case) or another KB number in a future Microsoft update

 

 

 

[NathanC]

Hi @carl123 @N.P.M.,

Thanks for bringing this up, I've now updated the FAQ to reflect the fact that it may be listed as a different KB within the Hide updates wizard.

[PaulEC]

Will this eventually be fixed within Affinity, or is continually uninstalling the update the only solution on Windows 10? 

[NathanC]

9 minutes ago, PaulEC said:

Will this eventually be fixed within Affinity, or is uninstalling the update the only permanent solution?

This shouldn't be a permanent solution to this issue, the Dev's are well aware however I can't give an ETA as to when it will be fixed.

[walt.farrell]

1 hour ago, PaulEC said:

Will this eventually be fixed within Affinity,

At least one post has mentioned other applications also having problems, if I read it correctly. So perhaps it is something for Microsoft to deal with.

[user_123]

Affinity photo also just crashes for me when I start to type a font in selection text field. Lost a 5 minutes of work. Doesn't have autosave or backups it seems.

I have over 3000 fonts. Windows 10, 64bit.

Edited September 30, 2022 by user_123

[walt.farrell]

Via a web search for (I think) Windows 10 KB5017262 crash I found other reports of WPF-based applications crashing after this .Net update was applied. So my guess is that it's a Microsoft problem, and the fixes are bad, and that Microsoft will be the ones fixing this.

[user_123]

19 minutes ago, walt.farrell said:

Windows 10 KB5017262

Yes, this update is installed for me:

C:\WINDOWS\system32>wmic qfe | find "5017262"
http://support.microsoft.com/?kbid=5017262  x  Update                        KB5017262               NT AUTHORITY\SYSTEM  9/28/2022

 

[walt.farrell]

28 minutes ago, user_123 said:

Yes, this update is installed for me:

Then you'll need to uninstall it, as mentioned in the FAQ: 

 

[Alfat]

Today I just updated Windows 11 to 22H2 and the problem when typing fonts in Affinity Photo is gone... everything is back to normal. maybe for those who are still experiencing this error, you can try to update windows 11 to version 22H2 through the Microsoft page. Thank you

[Komatös]

There is another update that may cause problems. 

September 30, 2022-KB5017271 Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 11 22H2

I was surprised that I experienced the same phenomenon. And since I had no problems a few days ago, I suspected the above update as the cause. After uninstalling it, my suspicions were confirmed.